RTT Synthetic Monitor

Provides the steps to create RTT synthetic monitor.

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Introduction

Email Round-trip Time (RTT) monitors the time taken for the email to drive from the SMTP server to IMAP or POP3 server. RTT checks for the same email in IMAP or POP3 server.

Creating SMTP synthetic monitor

After selecting the synthetic monitor type, to configure the RTT synthetic monitor:

  1. From the Add Web Service window, provide details for the following parameters and click Save:

    • Name: Refers to the name of the Synthetic monitor. Note: Add Synthetic displays an error message Name Already Exists if the user does not provide unique value in Name field.
    • SMTP Host: Refers to the URL of the SMTP server. (Example: smtps.gmail.com)
    • SMTP Email Username: Refers to the username of the sender email address.
    • SMTP Email Password: Refers to the password of the sender’s email address.
    • SMTP Email Confirm Password: Refers to the same SMTP Email Password.
    • Receiver Email Username: Refers to the IMAP/POP3 that receives the email.
    • Receiver Email Password: Refers to the IMAP/POP3 email password.
    • Receiver Email Confirm Password: Refers to the same Receiver Email Password.
    • Locations: Refers to the desired locations from where you want to monitor.
      The screen displays a confirmation message about the successful addition of the synthetic monitor.
  2. Click OK.
    Synthetics page displays the configured synthetic monitor.

Add Synthetic

Add Synthetic

To manage a configured synthetic monitor:

  • Edit – To modify the existing details of the configured Synthetic monitors.
  • Delete – To remove any configured Synthetic monitor.
  • Scheduled Maintenance – To move any configured Synthetic monitor to Scheduled Maintenance.

After configuring, view Metrics and graphical representations for additional information.

The monitor sends a test email with subject OpsRamp-Web service-RTT-Monitor-TestMail-GMT time from the sender host (SMTP server) to the receiver host (IMAP/POP3). The sent email is retrieved using IMAP/POP3 protocols on the receiver host and this process repeats based on the frequency set for the transmission and reception process.

Sample Test Email Sent from the Sender Host

Test Email Sent from Sender Host

Test Email Sent from Sender Host

Sample Test Email Received at the Receiver Host

Test Email Received at the Recieiver Host

Test Email Received at the Recieiver Host

Email Hosted Services

Refer to the following Email protocol examples for a few Email hosting services. You can create a mailbox for testing and use the following values for the Email round-trip monitor.

Gmail

GMAIL
SMTPsmtp.gmail.com
IMAP/POP3imap.gmail.com,pop.gmail.com
Username and PasswordUsername and Password of the email address you created

Office 365

Office 365
SMTPsmtp.office365.com
IMAP/POP3outlook.office365.com
Username and PasswordUsername and Password of the email address you created

Outlook

Office 365
SMTPsmtp-mail.outlook.com
IMAP/POP3imap-mail.outlook.com, pop-mail.outlook.com
Username and PasswordUsername and Password of the email address you created

Yahoo

Office 365
SMTPsmtp.mail.yahoo.com
IMAP/POP3imap.mail.yahoo.com,pop.mail.yahoo.com
Username and PasswordUsername and Password of the email address you created

Zoho Office

Office 365
SMTPsmtp.zoho.com
IMAP/POP3imap.zoho.com, pop.zoho.com
Username and PasswordUsername and Password of the email address you created

Metrics for RTT monitor types

Metrics for RTT Monitor Types
Monitor TypesUnitsRecommended MetricsDescription
RTT-availability.down.location.countLocation Count: The number of locations where the configured host is down
RTTMillisecondssynthetic.response.timeResponse time: The time taken to send email from SMTP server and receive at IMAP/POP3 server.

Graphical representation for metrics

Graphical Representation

Graphical Representation

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