Service Maps Overview

Describes how to create and use service maps.

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Introduction

Service maps help organize your IT services into a hierarchical structure and provides clear visibility on your services and dependent resources and services. Every IT resource or IT service is very critical in any organization.

An IT service may be an application (order management application) or an infrastructure service (WiFi service in an office building). In day-to-day operations, having visibility into the IT services and their impact of user experience is very essential.

The following are common IT scenarios:

  • Users of an application experience disruption if the application stops functioning.
  • The application goes down if the servers on which the application runs shut down.
  • The servers are effectively unavailable if the network switches that connect them go down.

Using service maps, IT services can be organized in a hierarchical structure and have a clear visibility on the services, the dependent resources/services.

Benefits of using service maps

With services maps, the following can be performed:

  • Analyze the impact of IT resource on a business service
  • Manage application and infrastructure dependencies in a single platform
  • View the relationship between resources and services impacting your business

Service map nodes

A service map contains nodes. Each node represents a group of services or resources.

  • Parent Node: A parent node is the service context (root) node that represents a service. For example, discovery or maintenance.
  • Child Node: A child node is the service or resource context node that represents a service or resource monitored by OpsRamp, such as switches, Linux servers, storage devices or any other services. Resources can only be added to a child node, not to a parent node.