Reports Overview

Provides general information about reports.

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Introduction

OpsRamp reports cater to an audience ranging from the Network Operations Center (NOC) Engineers to IT Executives who want to ensure efficient management of the infrastructure. Reports allow you to view information about the various device activities in the OpsRamp portal.

Types of reports

You can create reports using either a predefined template or as per your requirement. OpsRamp reports are primarily categorized into:

  • Standard Reports: Standard reports allow you to create, view and manage reports with a predefined template.
  • Custom Reports: Custom reports allow you to create, view and manage customized reports with multiple contents. Custom reports display data in charts or graphs and allow you to share that with the other users in your organization.

Types of standard reports and permissions

All the standard reports have manage permissions. For some reports, additional permissions are provided. For example, the Standard Inventory report includes the version and model of the gateway.

The following table lists names of all standard reports with description and specific permissions:

Standard Reports
Report NameDescriptionPermission
Alert ReportList of alerts based on the parameters definedDevice View, Alert View
Antivirus ReportProvides details of the latest antivirus update.Device View
Availability ReportDisplays the Availability status, such as Uptime and Downtime report of a device.Device View
Application Patches ReportA compliance report that displays the number of patches installed in the application.View
Audit ReportAudit data related to managing (create/update/delete) of users, devices, resources, service desk entities, permission sets, and credentials sets.View
Console Audit Recordings ReportProvides a repository of all administration recordings at client level.View
eBinder ReportA management level report that describes the technologies and tools used by the Partners and Clients.View
Executive Summary ReportProvides a summary of Inventory, Availability, Performance, Ticket, Patching and Antivirus information in a predefined template.View
Inventory ReportProvides the inventory information of the managed devices.Device View
Login Activity ReportThe login activities of a logged-in user.View
Monitor Details ReportReport on the monitors applied to each device for any selected Partner and Client.Device View
Metric ReportCaptures the daily minimum, maximum and average values of the different metrics for a certain period of time for selected devices.Device View, Metrics
New Metric ReportCaptures details of five metrics for a device and supports 100 devices.Device View, Metrics
Network Statistics ReportReports the network interface details such as port, input-output devices.Device View
Network Backup Summary ReportProvides a summary of the network device backup configurations for each day. The report is available only for gateway-based services.Device View
Patch ReportPatch ReportDevice View
Schedule Maintenance ReportProvides the maintenance status of the Site, Device and Device Groups.Device View
SKU ReportReport on the packages that define the level of services available for each client.View
Tenant Profiles ReportReport on the list of custom attributes assigned to you.View
Tickets ReportReport on the Custom Service Requests.View
User ReportProvides the user details (Partner, Client) such as login information, role details for any selected client.View

Types of custom reports

The following custom reports can be created:

  • Inventory Report
  • Metrics Report
  • Alerts Reports
  • Cloud Cost

Considerations

  • Folders: Store and organize custom reports.
  • Sections: Segregate the data for each type of report into sections in a single report.
  • The report generation fails under circumstances like Database issues, technical errors. For example, Query Timeouts.
  • OpsRamp generates reports in a spreadsheet (XLS format) with the contents configured while creating a report.
  • You will receive an email only after a report is generated successfully. For failed reports, the Status column in the Custom Reports page displays Failure. You can contact the OpsRamp Customer Support team for further clarification.

Limitations

You can create, view, and manage custom reports.

  • You can create only 100 reports per folder.
  • A report can have a maximum of only five Sections.
  • Custom reports support less than or equal to 50,000 resources only.
  • You can add only up to 30 devices in the Metrics report (graphical report with metric values) and up to 100 devices (graphical report) in the Inventory report.