Enabling Remote Console Modules

Describes how to enable access to the Remote Console Module.

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Prerequisites

  • Enable remote access and consoles at partner and client level.
  • Enable Consoles View and Manage permission to access and launch remote consoles.

Enabling browser consoles

The remote console is a configurable feature at the partner and client level.

To launch a console through a web browser, you must first enable the Browser Consoles.

To enable a browser console:

  1. From All Clients, select a client.
  2. Go to Setup > Accounts > Clients and click on the required client name.
  3. From the CLIENT DETAILS page, click Edit to modify the details of an existing client.
  4. From the Remote Access Management section, select Yes to enable the browser console.
  5. Select Yes to enable Disk Share.
  6. Click Finish.

Browser Consoles, and Disk Share are enabled for the client.