Process Definitions OverviewProvides an overview of process definitions.Leave FeedbackIntroductionA process definition is a series of automated actions to achieve a certain business goal. Using process definitions, processes can be automated to sequentially transition between each task.For example, the following processes can be automated:Responding to a platform event.Scheduling a job.The benefits include:Automation is totally driven by the user.Automation is implement with a simple architecture that uses drag-and-drop options.Custom business logic can be defined without any programming skills.Key termsThe following are the list of common process terms:Process: A process is a series of elements that work towards achieving a business goal. A process can contain multiple process flows, which represent multiple paths in a process.Process Diagram: A process diagram is a graphical representation of a process. The process diagram can have events, tasks, sequence flows, and sub-processes.Process Flow: A process flow is one possible path that can be taken in a process, as represented by following a sequence of arrows from left to right in a process diagram.Events: Events determine how a process flow must start/end/send signals to other elements in the middle. In a process diagram, events are represented in circles. All processes must start and end with an event.Tasks: A task refers to a single unit of work to be performed in a process. The task is represented as a rectangle with rounded corners.Gateway: Gateways are flow elements that define the flow of a process.Sequence flow: A sequence flow is an arrow that connects one element with the next element.Process definitions workflow elementsList of element icons used in process definitionsIconNameDescriptionStart EventStart event defines how to start a process.End EventEnd event defines the process is complete.Signal Start EventA signal start event runs processes when a specific event is triggered. For example, when an alert is created from a certain metric with a critical state.Timer Start EventA timer start event runs processes based on a schedule that includes start time with a recurrence schedule. For example, a process can run every on the first Monday of every month at 9 AM.TaskA task refers to a single unit of work to be performed in a process.Send TaskA Send task represents a task that sends a notification to one or more users at a specified point in the process.Script TaskA script task is used to run a script in the process. Run an Agent based script or Agentless script via Ansible control node. Agent based script can be created in the following languages:POWERSHELLPythonSHELLService TaskA service task is used to perform a service. The service can either be a service provided by OpsRamp or an external service.User TaskA user task is a non-recurring work assigned to a user/user group for a certain stipulated time. Example: Clearing log files.When a user task in the process definition is executed, a new service desk entity Task is created and appears in the task list of the assignee/assignee group.GatewayGateways control the flow of execution in a process. The gateways can split one process flow into multiple process flows when a decision is made in the process. In addition to splitting a process flow, gateways are categorized by how they interact with the process flows.Exclusive gatewayExclusive gateway allows modelling a decision and creating alternative flows in a process. It represents an EITHER/OR decision.Parallel GatewayA parallel gateway enables the execution of concurrent activities. When a parallel gateway splits one process flow into multiple, it represents an AND decision, meaning all outflow paths will be considered.Sequence flowA sequence flow connects two elements in a process. In a sequence flow, after the execution of an element in the process, all the outgoing sequences are followed.Conditional flowA conditional flow is for executing a process under certain conditions.Default flowThe default flow refers to the flow that has to be followed when none of the conditions are met.Process definition stepsProcess definition involves the following steps:Creating a process workflow.Deploying the workflow.