Enabling Two-Factor AuthenticationDescribes the steps to two-factor authentication for your account, clients, and users.Leave FeedbackIntroductionOpsRamp recommends as a policy to enable and activate two-factor authentication for your account or for the users in your organization. After enabling two-factor authentication, an additional security step is performed when users attempt to log into the application. The authentication process during login varies with the type of authentication mechanism chosen.Enabling two-factor authentication for accountsOpsRamp recommends you to enable two-factor authentication to secure your account. You can enable two-factor for your account either from My Profile page or Partner Details page. After enabling the two-factor, you can select the supported type of authentication mechanisms.To enable two-factor for your account from Partner Details page:Select Setup > Account Management > Partner Details. Partner Details screen appears.From Partner Details, navigate to Account Information section.From Account Information, click ON to enable two-factor authentication.two-factor authentication is enabled for your account.NotesYou can select the authentication mechanism the next time you log into OpsRamp.Enabling two-factorauthentication for your account does not imply enabling two-factor authentication for the clients in your organization.You can click OFF in Two-Factor Authentication to disable the two-factor.Enabling two-factor authentication for clientsEnabling two-factor authentication for your client implies enabling two-factor automatically for existing or new users in that organization. You can also enable two-factor manually for individual users in the Users List page.To enable two-factor for a client in your organization:Select Setup > Accounts > Clients.CLIENTS screen appears.From CLIENTS, select one of the desired client names.The screen displays CLIENT DETAILS.From CLIENT DETAILS, navigate to Authentication Mechanism section.From Authentication Mechanism, click Enable to enable two-factor.A tick-mark appears confirming the activation of two-factor.After you enable two-factor for any client, users configured in the client receive a screen to activate the authentication mechanism when logging in. You can also activate the two-factor key using the Activate option in the User Details page.ImportantYou can click Disable in the Authentication Mechanism section to disable the two-factor for the selected client.If you are a Partner administrator with two-factor enabled and activated, your two-factor re-authenticates before deactivating any user. In this way, the action performed is authorized. This eliminates the chances of security issues like session hijacking and so on.If two-factor key is entered incorrectly three times, the user is routed to the login page before additional attempts.Enabling two-factor authentication for usersEnabling and activating two-factor authentication for users in your organization is quite easy for a partner administrator and helps to provide high-level security for their account.To enable two-factor authentication for users:Select Setup > Accounts > Users.USERS screen appears.From USERS, select one or more users.From the options in Actions drop-down, select Enable Two-Factor. The screen displays a confirmation message.Click Yes.The Two-Factor column in USERS page displays a tick-mark.After enabling the two-factor authentication for the users, you can activate the two-factor key for those users manually using the Activate Key.The users will receive a screen to activate the two-factor key while logging in. If you do not activate the two-factor Key for any user.