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About
Guides
Features
Integrations
APIs
About
About
Introduction
Hybrid Discovery and Monitoring
Event and Incident Management
Remediation and Automation
Release Notes
Release Calendar
Summer 2020 Weekly Updates
Summer 2020 Update
Winter 2020 Update
Deprecation Notices
Supported Resources
Recommended Templates
Support Matrix
APIs
About APIs
API overview
Getting started
Samples
Alert GET sample
Alert POST sample
Inventory GET sample
Metric GET sample
Metric POST sample
Response payload sample
Schedule maintenance sample
Status codes
Throttling limits
Agents and Gateways
Agents
Assign agent policy for resources
Assign agent profile for resources
Download agent for Linux
Download agent installation script for Linux
Download agent for Windows
Get agent package for Linux
Gateways
Download gateway
Generate access token for gateway
Register gateway
Get gateway information
Set network settings
Set static route configuration
Set external proxy connection
Restart network service
Status and restart NGINX service
Turn on and off Squid proxy service
Status, start, and stop service
Get timezone details
Set timezone
Get NTP details
Start and stop NTP service
Synchronize NTP servers
Set NTP servers
Manually set NTP date and time
Management Profiles
Create management profile
Delete management profile
Attach gateway to management profile
Detach gateway from management profile
Get management profile
Reconnect management profile tunnel
Search management profile
Update management profile
Alerts
Acknowledge alert
Add resources to a schedule maintenance window
Alert status history
Attach incident to an alert
Create alert correlation policy
Create alert escalation policy
Create alert on a resource
Create alerts on resources
Create one-time schedule
Create recurring schedule – daily pattern
Create recurring schedule – monthly pattern
Create recurring schedule – weekly pattern
Create rosters
Create the first response policy
Delete alert correlation policy
Delete alert escalation policy
Delete first response policy
Delete roster
Delete scheduled maintenance window
Disable alert escalation policy
Enable alert escalation policy
Enable or disable alert correlation policy
Enable or disable first response policy
End scheduled maintenance window
Get alert
Get alert comments
Get alert correlation policies of a client
Get alert correlation policy
Get alert escalation details by ID
Get alert escalation policy
Get alert types
Get alert view by view ID
Get alert views
Get alerts by an alert ID
Get alerts by an event ID
Get alerts by incident ID
Get first response policies of client
Get first response policy
Get OAuth2 access token with client credentials
Get resources of a schedule maintenance window
Get roster
Get schedule maintenance window
Get sub alert types
Post alert action
Remove resources from a schedule maintenance window
Resume scheduled maintenance window
Search alert escalation policies
Search alert occurrences
Search alerts
Search rosters
Search scheduled maintenance windows
Suspend schedule maintenance window
Update a pending schedule maintenance window
Update alert correlation policy
Update alert escalation policy
Update first response policy
Update incident by an alert ID
Update roster
Automation
Create job
Create RBA category
Create script
Delete an RBA category
Delete job
Delete script
Get job
Get job types
Get output logs
Get RBA categories
Get script
Get scripts
Run job
Run script
Search jobs
Update an RBA category
Update job
Update script
Exports
Create on-demand batch export
Create daily recurring batch export
Create weekly recurring batch export
Create monthly recurring batch export
Integrations
Activate integration event
Cloud Integration
Collaboration Integrations
Create discovery profile
Create integration event
Create or update inbound authentication
Create or update installed integration base notifier
Create or update installed integration mapping
Deactivate integration event
Delete discovery profile
Delete integration event
Disable integration
Enable integration
Get configurable email properties
Get discovery profile
Get discovery profile list
Get Events of an installed integration
Get installed integration
Get installed SSO integration
Get integration event
Get integration event placeholders
Get integration mappable properties
Get integration mappings
Install custom integration
Install email integration
Install integration
Install SSO integration
Integration activity
Rescan discovery profile
Search available integrations
Search discovery profile
Search installed integrations
Uninstall integration
Uninstall SSO integration
Update custom integration
Update discovery profile for AWS and Google
Update discovery profile for Azure
Update installed integrations
Update installed SSO integration
Update integration event
Knowledge Base
Add comment
Create article
Create KB category
Create template
Delete a KB category
Delete article
Delete template
Download article attachment
Download article attachment (comments)
Get a KB category
Get article
Get article activity log
Get list of articles
Get list of comments
Get list of KB categories
Get list of templates
Get sub-category
Get template
Restore category
Search articles
Share article
Update a KB category
Update article
Update template
Metrics
Create metric type
Get metric (time series) on a resource
Get metric type
Get metrics on a resource
Save metrics on a resource
Update metric type
Monitoring
Assign templates to resource
Create resource monitors
Get assigned templates of resource
Search templates
Unassign templates from resource
Patching
Activateor deactivate patch baseline
Approve or disapprove patch
Assign or unassign a baseline from patch compliance
Assign or unassign device group from patch compliance
Assign or unassign devices from patch compliance
Assign orunassign a patch baseline
Create patch baseline
Create patch compliance
Create patch configuration
Delete a patch qualification
Delete patch baseline
Delete patch compliance
Delete patch configuration
Get baseline details
Get baseline details of compliance
Get compliance of a resource and a baseline
Get compliance of resource and baseline
Get device group details of a compliance
Get devices of a compliance
Get patch baselines
Get patch compliance
Get patch configuration
Get patch details
Get patch list in a patch baseline
Get patch scan status of a device
Get patch scan status of all devices of a missing job
Get patches on a resource
Get patching status of a device
Get patching status of all devices in a patch configuration
Patch compliance introduction
Run patch compliance
Run patch configuration
Search patch configuration
Search patches
Update patch baseline
Update patch compliance
Update patch configuration
Update patch feed
Resource Management
Assign custom attributes to clients
Assign custom attributes to devices
Assign custom attributes to service groups
Assign resources as child to a device group
Assign resources as child to a service group
Change WSUS settings
Create custom attribute type and values of a tenant
Create device groups
Create device management policy
Create generic resource
Create impact dependency
Create resource notes
Create service group
Create site
Create warranty
Custom attributes (assigned entities)
Custom attributes (POST)
Decommission a resource
Decommission resources introduction
Delete a site
Delete custom attribute of a tenant
Delete device group
Delete device management policy
Delete impact dependency
Delete resource
Delete resource by resource type
Delete resource note
Delete service group
Device groups introduction
Enable or disable resource decommission of client
Get availability rule on a resource
Get child resources and device groups
Get child resources and service groups
Get custom attribute types and values of a tenant
Get custom attributes of a client
Get custom attributes of a device
Get custom attributes of a service group
Get custom attributes types and values of a tenant
Get decommissioned resource
Get device group
Get device management policies
Get device management policy
Get impact dependency
Get latest antivirus definitions on resources
Get minimal details of device groups
Get minimal details of resource types
Get minimal details of resources
Get minimal details of service groups
Get minimal site details
Get resource
Get resource applications
Get resource availability
Get resource note
Get root level device groups
Get root level service groups
Get service availability
Get service group
Get site
Get topology data by relationships
Get warranties
Get warranty
Impact dependency introduction
Link service group
Resources for DNS
Resources for FTP
Resources for HTTP basic authentication type
Resources for HTTP NTLM authentication type
Resources for HTTP OAuth2 authentication type
Resources for HTTPS basic authentication type
Resources for HTTPS NTLM authentication type
Resources for HTTPS OAuth2 authentication type
Resources for IMAP
Resources for PING
Resources for POP3
Resources for SCRIPT
Resources for SMTP
Resources for SSL
Resources for TCP
Resources for UDP
Run device management policy
Search decommissioned resources
Search device management policy
Search resource notes
Search resources
Search sites
Unassign child resources from a device group
Unassign custom attribute from clients
Unassign custom attribute from devices
Unassign custom attribute from service groups
Unassign resources as child from a service group
Unlink a service group
Update availability rule on a resource
Update custom attribute type and add new values
Update device groups
Update device management policy
Update resource
Update resource notes
Update resource with synthetic support
Update service group
Update site
Tenancy and Access Controls
Users and user groups introduction
Activate or deactivate client
Activate user
Add users to a user group
Change password
Create client notes
Create clients
Create credential sets
Create roles
Create user
Create user group
Deactivate user
Delete a credential set
Delete a user group
Delete client note
Delete role
Get alert technologies
Get channels
Get client
Get client note
Get countries
Get credential set
Get credential sets
Get login audit report
Get minimal details of client credential sets
Get minimal details of clients
Get minimal details of device credential sets
Get minimal details of users
Get partner details
Get role
Get tenant NOCs
Get timezones
Get user
Get user group
Get user groups
Get users of a user group
Remove users from a user group
Search client note
Search clients
Search permission sets
Search roles
Search user groups
Search users
Update client notes
Update clients
Update credential set
Update roles
Update user
Update user group
Tickets
Add response to a change request
Add response to a problem
Add response to a service request
Add response to a time bound request
Add response to an incident
Add response to task
Close change request
Close incident
Close problem
Close service request
Close task
Close time bound request
Create business impact
Create change request
Create change request categories
Create incident
Create incident categories
Create or update forward mapping
Create or update reverse mapping
Create problem
Create problem categories
Create service request
Create service request categories
Create task
Create ticket notes
Create time bound request
Create urgency
Custom forms introduction
Delete ticket note
Download change request response attachment
Download incident response attachment
Download problem response attachment
Download service request response attachment
Download task response attachment
Download time bound request response attachment
Get a ticket note
Get activity log of a change request
Get activity log of a problem
Get activity log of a service request
Get activity log of a task
Get activity log of a time bound request
Get activity log of an incident
Get business impacts
Get change request
Get change request custom form
Get change request responses
Get custom field
Get custom fields
Get forward mapping details
Get incident
Get incident custom form
Get incident responses
Get multiple ticket notes
Get problem
Get problem custom form
Get problem responses
Get reverse mapping details
Get service desk list of categories
Get service request
Get service request custom form
Get service request responses
Get SLA policy
Get status change reasons
Get task
Get task responses
Get time bound request
Get time bound responses
Get time-bound request custom form
Get urgencies
Priority mapping introduction
Search change requests
Search incidents
Search problems
Search service requests
Search SLA policies
Search tasks
Search time bound requests
Update business impact
Update change request
Update change request category
Update incident
Update incident category
Update problem
Update problem category
Update service request
Update service request category
Update task
Update ticket notes
Update time bound request
Update urgency
Deprecation-notices
Actions on Windows services
Agents with unsupported versions
Alert priority attribute
Basic authentication for APIs
Canonical metric names
Canonical metric names (update)
Create user from email request integrations
Custom integrations with no associated role
Days parameter for HTTPs synthetics
Device APIs
Device attribute device type
Execution order in device management policies
Gateways with unsupported firmware
Incident actions on suppressed alerts
Inference stats widget
Java-based remote consoles
Legacy synthetics
Mac agents
Neustar integration
NodeJS synthetics
Permanent suppress action on alerts
Post-install access to integration key and secret
Remote access integrations
Resource attribute - device name
Runbooks in specific languages
Service monitor configuration
Status/State metric
Support for Linux versions on end of life
Trusted root certificates
Features
Agents
Agent Overview
Deploying Agents on Linux
Deploying Agents on Windows
Deploy Agents to Connect via Gateways
Managing Agents with Ansible
Updating Agents
Agent Connectivity Requirements
Agent Log File Reference
Troubleshooting
Agent FAQs
Gateways
Gateway Overview
Managing Login Accounts
Managing Proxy Settings
Using SSL certificates
Deploying Gateways on AWS
Deploying Gateways on Azure
Deploying Gateways on GCP
Installing Gateways on Windows
Updating Gateway Firmware
Gateway Connectivity Requirements
Windows System Requirements
Gateway FAQs
Patch Management
Patch Management Overview
Approving Patches
Configuring Patch Compliance
Configuring Patch Notifications
Configuring Patch Schedules
Managing Application Patches
Creating Patch Baselines
Installing Patch Feeds
Rating Patches
Managing Resources with Missing Patches
Patch Management FAQs
Process Automation
Process Automation Overview
Managing Process Automation
Configuring Gateways for Process Automation
Creating Tasks
Event Properties Reference
Sequence Flow Reference
Task Reference
Ansible Integration
Jobs and Scripts
Creating Jobs
Creating Scripts
Network Configuration Backup
Backing up Network Configuration
Cloud Spend Management
Budget Policy
Cloud Cost Visibility
Dashboards
Dashboards Overview
Widgets Overview
Managing Dashboards
Creating Widgets
Reports
Reports Overview
Creating Standard Reports
Managing Standard Reports
Creating Custom Reports
Managing Custom Reports
Reports FAQs
Discovery
Discovery Overview
Managing Discovery Profiles
Creating Agent Management Profiles
Creating Gateway Management Profiles
Scanning your Resources
SNMP Discovery Reference
SSH Discovery Reference
WMI Discovery
Discovery Reference
Alert Management
Alert Overview
Managing Alerts
Scheduling Maintenance Periods
Setting Notification Preferences
Alert Management Training File
Managing Alert Notifications
Using Time Series Forecast
First Response
Alert First Response Overview
Managing First Response Policy
Machine Learning Reference
Alert Correlation
Alert Correlation Overview
Machine Learning Reference
Managing Inferences
Alert Correlation Training File
Managing Alert Correlation
Alert Escalation
Alert Escalation Overview
Creating Alert Escalation Policy
Creating Learning-based Escalation Policy
Creating Rosters
Frequently Asked Questions
Managing Alert Escalation Policy
Events and Logs
Ingesting Windows Event Logs
Monitoring using SNMP Traps
Monitoring Syslog Configuration
Exports
Batch Export Overview
Streaming Export Overview
Managing Batch Export
Managing Streaming Exports
Knowledge Base
Knowledge Base
Monitor Management
Monitoring Overview
Managing Monitors
Using JMX Monitoring
Using Templates
Monitoring FAQs
OS Monitors
Monitoring using Linux Disk State
Monitoring using TCP Connection Statistics
Monitoring using File Check Monitor
Monitoring using StatsD
Monitoring using NFS Mount Checks
Monitoring using Linux File Integrity Check
Monitoring using Linux Services Monitor
Monitoring using Log File Monitor
Monitoring using Agent-based Windows and Linux Processes
Monitoring using Process Statistics Monitor
Monitoring with File Size Monitor
Monitoring using TCP Port Monitor
Synthetic Monitors
Synthetic Monitoring Overview
Creating Synthetic Monitors
Viewing Synthetic Monitors
Managing Synthetic Monitors
Modifying Metric Custom Notifications and Thresholds
SCRIPT Transaction Steps
SCRIPT – HTTP Synthetic Transaction Monitor
Manual Entry of Commands in Selenium IDE
DNS Synthetic Monitor
FTP Synthetic Monitor
HTTP/HTTPS Synthetic Monitor
IMAP Web Service Monitor
PING Synthetic Monitor
POP3 Synthetic Monitor
RTT Synthetic Monitor
SIP Synthetic Monitor
SMTP Synthetic Monitor
SSL Web Service Monitor
TCP Synthetic Monitor
UDP Synthetic Monitor
Whitelisted IP Addresses
Supported Monitors and Locations
Application Monitors
Monitoring using IBM MQ Adapter
Monitoring using Memcached Adapter
Custom Monitors
Setting up Agent-based Monitors
Setting up Agent-based G1 Custom Monitors
Setting up Agent-based G2 Custom Monitors
Setting up Agentless Monitors
Agent-based vs Agentless Monitoring
Bash
Python
PowerShell
Remote Consoles
Remote Consoles Overview
Enabling Remote Console Modules
Launching Consoles
Launching Java Consoles
Transferring Files in Java Consoles
Launching Browser Consoles
Accessing Clipboards in Browser Consoles
Launching Admin Consoles
Transferring Data in Browser Consoles
Playing Back Console Recordings
Supported Consoles Reference
Remote Console FAQs
Resource Management
Resource Management Overview
Managing Device Management Policies
Managing Data Retention
Managing Custom Attributes
Grouping Resources by Location
Viewing Resources
Regular Expressions Reference
Advanced Resource Search
Security and Data Management
Security Reference
Data Retention Definitions and Policies
Service and Topology Maps
Service Maps Overview
Using Service Maps
Topology Explorer Overview
Topology Explorer UI Overview
Using Topology Explorer
Account Management
Account Management Overview
Tenancy Overview
Notification Overview
Role-Based Access Control Overview
Customizing Company Branding
Managing Accounts
Managing Profiles
Managing Clients
Managing Users
Managing User Groups
Managing Roles
Managing Permission Sets
Managing Rosters
Authentication
Authentication Overview
Two-Factor Authentication
Enabling Two-Factor Authentication
Activating Two-Factor Authentication
Logging in with Two-Factor Authentication
Single Sign-On
Tickets
Managing Service Desk
Managing Change Requests
Managing Incidents
Managing Problem Entities
Managing Service Level Agreements
Managing Service Request
Managing Tasks
Managing Time Bound Entities
Change Detection
Managing Change Detection
Guides
Concepts Guide
Introduction
Tenancy
Access Controls
Discovery and Monitoring
Event Management
Automation
Service and Topology Maps
Onboarding Guide
Introduction
Getting Started
Onboarding Process
Instrumentation Guide
Public IP Addresses
Security and Data Management Guide
Security
Data Retention
Integrations
About Integrations
Getting Started
Monitoring Privileges Reference
Monitoring Integration Failures
Collaboration
ServiceNow
ServiceNow Overview
ServiceNow - Standard Method
ServiceNow - ServiceNow Store Method
ServiceNow Business Rule Script
ServiceNow Business Rule Script - CI
Autotask
BMC Remedy
CA Service Desk Manager
Cherwell
ConnectWise
Email Requests
Freshservice
JIRA
ManageEngine ServiceDesk Plus
Slack
Zendesk
Compute
Cisco UCS
Citrix XenServer
Kubernetes
Mesosphere DC/OS
Microsoft Windows
Nutanix
VMware
Monitoring
AppDynamics
Datadog
Dynatrace
ElasticLog
Email Alerts
Logz.io
Micro Focus Operations Manager i
New Relic
Operations Management Suite (OMS)
Pingdom
Prisma Public Cloud
Prometheus
SignalFx
Site24x7
SolarWinds Orion
Splunk
Stackdriver
Sumo Logic
Sysdig
System Center Operations Manager (SCOM)
ThousandEyes
Zabbix
Network
Contrail Controller
Cradlepoint
Meraki
NEC IP-PBX
Viptela
Wireless LAN Controller
Password Management
CyberArk
ManageEngine Password Manager Pro (PMP)
Public Cloud
Amazon AWS
Google Cloud Platform
Microsoft Azure
SSO
ADFS
Azure AD
Centrify
Duo Security
Okta
OneLogin
PingOne
Storage
EMC CLARiiON
EMC RPA
EMC VMAX
EMC VNX
EMC VNXe
EMC VPLEX
EMC XtremIO
Hitachi VSP
HP EVA
IBM Storwize
NetApp Cluster
NetApp Filer
Pure Storage
Custom
Automation Integration
Custom Integration
Exports
AWS S3
Azure Blob Storage
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