Get time bound request

This endpoint is used to retrieve the details of a time bound request.

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URL

GET https://{api-url}/api/v2/tenants/{tenantId}/timeBoundRequests/{timeBoundRequestId}

Sample URLs

https://{api-url}/api/v2/tenants/client_1000/timeBoundRequests/TBT0000010422

NA indicates that the value is not applicable.

Status code

200 OK

Sample response

{
	"id": "TBT0000010422",
	"subject": "Junk data should be truncated from repository",
	"description": "Required to detect, validate and truncate the unwanted data.",
	"status": "Resolved",
	"oldStatus": "On-Hold",
	"priority": "High",
	"oldPriority": "Low",
	"requester": {
		"loginName": "john.rivers",
		"lastName": "rivers",
		"firstName": "John",
		"email": "john.r@domain.com"
	},
	"assignedUser": {
		"id": "USR0000000011",
		"loginName": "admin.user",
		"lastName": "user",
		"firstName": "admin",
		"email": "admin.userA@domain.com"
	},
	"assigneeGroup": {
		"id": 5,
		"name": "Brocade Inc Users",
		"description": "Brocade Partner Users"
	},
	"resources": [{
			"id": "481af404-33a6-4d61-af77-c483ca6641fa",
			"name": "VTHLPT1000",
			"type": "DEVICE"
		},
		{
			"id": "SGP-7adf3762-f310-4c14-9ecd-443eb7c6c208",
			"name": "VTH-SERVICES",
			"type": "SERVICE"
		},
		{
			"id": "DGP-8d44a504-fd4b-4a78-ba34-2dfdf3ffb85e",
			"name": "VTH-ADMIN-DEVS",
			"type": "DEVICE_GROUP"
		}
	],
	"customFields": [{
			"id": "UDF0000003808",
			"classCode": "ACSTICKET",
			"displayLabel": "text field",
			"name": "text_field_3808",
			"fieldType": "TYPE_TEXT",
			"mandatory": false,
			"editable": true,
			"description": "all partners",
			"value": "available",
			"defaultValue": ""
		},
		{
			"id": "UDF0000003810",
			"classCode": "ACSTICKET",
			"displayLabel": "numeric",
			"name": "numeric_3810",
			"fieldType": "TYPE_NUMBER",
			"mandatory": false,
			"editable": true,
			"description": "testing numeric",
			"value": "120",
			"defaultValue": ""
		},
		{
			"id": "UDF0000003790",
			"classCode": "ACSTICKET",
			"displayLabel": "drop-down-api-lab",
			"name": "drop_down_api_lab_3790",
			"fieldType": "TYPE_DROPDOWN",
			"mandatory": false,
			"editable": true,
			"description": "Test case",
			"options": [{
					"label": "first",
					"value": "1"
				},
				{
					"label": "second",
					"value": "2"
				}
			],
			"value": "1",
			"defaultValue": "",
			"selectedOption": {
				"label": "first",
				"value": "1"
			}
		},
		{
			"id": "UDF0000003791",
			"classCode": "ACSTICKET",
			"displayLabel": "text-api-lab",
			"name": "text_api_lab_3791",
			"fieldType": "TYPE_TEXT",
			"mandatory": false,
			"editable": true,
			"description": "test case for text field",
			"value": "request custom field - text-updated",
			"defaultValue": "Test Text"
		},
		{
			"id": "UDF0000003792",
			"classCode": "ACSTICKET",
			"displayLabel": "multi line text-api-lab",
			"name": "multi_line_text_api_lab_3792",
			"fieldType": "TYPE_TEXTAREA",
			"mandatory": false,
			"editable": true,
			"description": "test case for multi line text",
			"value": "text",
			"defaultValue": "multi \nline \ntext"
		},
		{
			"id": "UDF0000003793",
			"classCode": "ACSTICKET",
			"displayLabel": "Numeric-api-lab",
			"name": "numeric_api_lab_3793",
			"fieldType": "TYPE_NUMBER",
			"mandatory": false,
			"editable": true,
			"description": "numeric test case",
			"value": "1",
			"defaultValue": "1"
		},
		{
			"id": "UDF0000003794",
			"classCode": "ACSTICKET",
			"displayLabel": "checkbox-api-lab",
			"name": "checkbox_api_lab_3794",
			"fieldType": "TYPE_CHECKBOX",
			"mandatory": false,
			"editable": true,
			"description": "test case for check box",
			"options": [{
				"label": "yes",
				"value": "1"
			}],
			"value": "1",
			"defaultValue": "0",
			"selectedOption": {
				"label": "yes",
				"value": "1"
			}
		},
		{
			"id": "UDF0000003795",
			"classCode": "ACSTICKET",
			"displayLabel": "Date-ap-lab",
			"name": "date_ap_lab_3795",
			"fieldType": "TYPE_DATE",
			"mandatory": false,
			"editable": true,
			"description": "test case for date field",
			"value": "2016-02-26T00:00:00+0000",
			"defaultValue": "2016-02-26T00:00:00+0000"
		},
		{
			"id": "UDF0000003796",
			"classCode": "ACSTICKET",
			"displayLabel": "dateTime-api-lab",
			"name": "datetime_api_lab_3796",
			"fieldType": "TYPE_DATETIME",
			"mandatory": false,
			"editable": true,
			"description": "test case for Date and time",
			"value": "2016-02-26T12:13:00+0000",
			"defaultValue": "2016-02-26T12:13:00+0000"
		}
	],
	"cc": "support.admin@myorganization.com, teamA@myorganization.com",
	"ticketArisedTime": "",
	"createdUser": {
		"loginName": "superadmin",
		"lastName": "Admin",
		"firstName": "OpsRamp",
		"email": "escalationmails@gmail.com"
	},
	"reason": "On hold TBR",
	"alertIds": [],
	"reOpenCount": 0,
	"createdDate": "2016-08-12T08:30:18+0000",
	"consoles": [{
			"consoleProtocol": "SSH",
			"type": "MANAGEMENTCONSOLE",
			"options": "CLIPBOARDACCESS"
		},
		{
			"consoleProtocol": "RDP",
			"type": "ADMINCONSOLE"
		}
	],
	"participantUsers": [{
			"id": "USR0000000011",
			"loginName": "brocade.Inc"
		},
		{
			"id": "USR0000000013",
			"loginName": "brocade.PAdmin@gmail.com"
		}
	],
	"allowedStatus": [{
			"id": "1",
			"name": "New",
			"reasonsEnabled": false,
			"reasonsDefined": false
		},
		{
			"id": "2",
			"name": "Open",
			"reasonsEnabled": true,
			"reasonsDefined": true
		},
		{
			"id": "3",
			"name": "Pending",
			"reasonsEnabled": true,
			"reasonsDefined": true
		},
		{
			"id": "4",
			"name": "Resolved",
			"reasonsEnabled": true,
			"reasonsDefined": true
		},
		{
			"id": "5",
			"name": "Closed",
			"reasonsEnabled": true,
			"reasonsDefined": true
		}
	],
	"client": {
		"id": 8,
		"uniqueId": "client_8",
		"name": "Brocade Lab",
		"activated": true
	},
	"updatedDate": "2016-08-12T08:30:53+0000",
	"priorityUpdatedBy": {
		"loginName": "superadmin",
		"lastName": "Admin",
		"firstName": "OpsRamp",
		"email": "escalationmails@gmail.com"
	},
	"priorityUpdatedDate": "2016-08-12T08:30:41+0000",
	"statusUpdatedBy": {
		"loginName": "superadmin",
		"lastName": "Admin",
		"firstName": "OpsRamp",
		"email": "escalationmails@gmail.com"
	},
	"statusUpdatedDate": "2016-08-12T08:30:53+0000",
	"slaDetails": {
		"resolutionTime": 23,
		"responseTime": 0,
		"responseBreach": false,
		"resolutionBreach": false,
		"responseBreachDate": "",
		"resolutionBreachDate": ""
	},
	"source": "PORTAL",
	"schedule": {
		"type": "one-time",
		"startTime": "2016-08-14T18:00:00+0000",
		"endTime": "2016-08-30T19:00:00+0000"
	},
	"statusFlow": [{
			"status": "New",
			"timeSpent": 1492634,
			"createdDate": "2016-07-25T12:42:19+0000",
			"updatedBy": {
				"loginName": "John.Smith",
				"lastName": "Smith",
				"firstName": "John",
				"email": "sample@gmail.com"
			}
		},
		{
			"status": "Resolved",
			"reason": "Resolving as fixed",
			"notes": "resolution summary",
			"timeSpent": 18,
			"createdDate": "2016-08-11T19:19:33+0000",
			"updatedBy": {
				"loginName": "john.smith",
				"lastName": "smith",
				"firstName": "john",
				"email": "sample@gmail.com"
			}
		},
		{
			"status": "Pending",
			"timeSpent": 13,
			"reason": "Waiting for customer inputs",
			"createdDate": "2016-11-22T10:04:31+0000",
			"updatedBy": {
				"id": "USR0000000018",
				"loginName": "superadmin",
				"lastName": "Admin",
				"firstName": "SP",
				"email": "sample@gmail.com"
			}
		},
		{
			"status": "On Hold",
			"reason": "On hold TBR",
			"createdDate": "2016-11-22T10:04:44+0000",
			"updatedBy": {
				"id": "USR0000000018",
				"loginName": "superadmin",
				"lastName": "Admin",
				"firstName": "SP",
				"email": "sample@gmail.com"
			}
		}
	],
	"knowledgeArticleIds": [22, 13],
	"attachedArticles": [{
			"id": 22,
			"subject": "Temporary Internet Files"
		},
		{
			"id": 13,
			"subject": "Setup Log Files"
		}
	]
}