Get note

This endpoint is used to retrieve a note from a ticket.

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URL

GET https://{api-url}/api/v2/tenants/{clientId}/{ticketType}/{ticketId}/notes/{noteId}

Sample URLs

These are the supported ticket types and sample URLs:

Ticket TypeSample URL
Incidenthttps://{api-url}/api/v2/tenants/client_93/incidents/INC0000001136/notes/1
Service requesthttps://{api-url}/api/v2/tenants/client_93/serviceRequests/SRQ0000000996/notes/2
Change requesthttps://{api-url}/api/v2/tenants/client_93/changeRequests/CHG0000001111/notes/3
Timebound requesthttps://{api-url}/api/v2/tenants/client_93/timeBoundRequests/TBT0000001127/notes/4
Problemhttps://{api-url}/api/v2/tenants/client_93/problems/PRB0000001032/notes/5
Taskhttps://{api-url}/api/v2/tenants/client_93/tasks/TASK0000001049/notes/6

Date format is yyyy-MM-ddTHH:mm:ssZ (GMT).

Status code

200 OK

Sample response

{
	"id": 15,
	"subject": "test notes",
	"description": "test notes-1-updated",
	"createdTime": "2016-03-03T18:04:37+0000",
	"updatedTime": "",
	"createdBy": {
		"id": "USR0000002095",
		"loginName": "John.Smith",
		"lastName": "Smith",
		"firstName": "John",
		"email": "john.smith@domain.com",
		"changePassword": false
	}
}