Documentation is now available for the Fall 2020 Update release!

Create ticket notes

This endpoint is used to creates for a ticket.

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URL

POST https://{api-url}/api/v2/tenants/{tenantId}/{ticketType}/{ticketId}/notes

Sample URLs

These are the supported ticket types and sample URLs:

Ticket TypeSample URL
Incidenthttps://{api-url}/api/v2/tenants/client_93/incidents/INC0000001136/notes
Service requesthttps://{api-url}/api/v2/tenants/client_93/serviceRequests/SRQ0000000996/notes
Change requesthttps://{api-url}/api/v2/tenants/client_93/changeRequests/CHG0000001111/notes
Timebound requesthttps://{api-url}/api/v2/tenants/client_93/timeBoundRequests/TBT0000001127/notes
Problemhttps://{api-url}/api/v2/tenants/client_93/problems/PRB0000001032/notes
Taskhttps://{api-url}/api/v2/tenants/client_93/tasks/TASK0000001049/notes

Parameters

The parameter is mandatory:

FieldData TypeDescription
usernameStringDescription of the note.

Status code

200 OK

Sample request

{
	"description": "Sample description of Note"
}

Sample response

{
	"id": 15,
	"subject": "Sample Note"
}