Endpoint
/api/v2/tenants/{tenantId}/timeBoundRequests/search
Path Parameters
tenantId
string

Describes the clientId of the tenant

Query Parameters
pageNo
integer

pageSize
integer

sortName
string

isDescendingOrder
boolean

queryString
string

include
string

Responses

OK

descendingOrder
boolean

nextPage
boolean

nextPageNo
integer

orderBy
string

pageNo
integer

pageSize
integer

previousPageNo
integer

results
array

results.alertIds
The list of alert ids attached to the incident.
results.allowedStatus
results.assignedUser
results.assigneeGroup
results.attachedArticles
results.attachedRequests
Attach service requests to an incident. Use the search service requests to get list of service requests in a client.
results.attachments
Attach files related to the change request. Convert attachment files to byte stream with base64-encoding. The file size limit of an attachment is 50 MB.
results.businessImpact
results.category
Add the change request under a category. Use the get API to get the list of categories.
results.cc
Cc email.
results.changePlan
Description of the change plan.
results.changeRequest
Attach a problem or change request related to the incident. Only a single change request or problem can be attached to an incident.
results.changeType
Normal or Emergency depending on the Priority of a change request. For example, create a change type Emergency for change requests that must be processed immediately or if Priority of a request is High.
results.channelId
results.client
results.closedSummary
results.consoles
results.createdDate
results.createdUser
results.customFields
results.description
Ticket description.
results.dueDate
results.extTicketId
Attach third party ticket ID.
results.id
results.knowledgeArticleIds
Attach knowledge base articles related to the change request for further reference. To get a knowledge base article ID: 1. Log into OpsRamp. 2. Click Knowledge Base. 3. Select the required article and then copy the article ID. 4. Provide the article ID in "knowledgeArticleIds" field. Example: "knowledgeArticleIds": 25, 16.
results.location
results.notes
results.oldPriority
results.oldStatus
results.parentId
Attach incident. Provide the incident ID as an attachment.
results.participantUsers
results.plannedEnd
results.plannedStart
results.policy
results.priority
Ticket priority with supported priority values: Low, Normal, High, Urgent, and Very Low.
results.priorityUpdatedBy
results.priorityUpdatedDate
results.problem
Attach a problem or change request related to the incident. Only a single change request or problem can be attached to an incident.
results.reOpenCount
results.requester
results.resolutionSummary
results.resolveDate
results.resources
results.rollbackPlan
Description of roll back plan.
results.schedule
results.serviceRestoreDate
results.slaDetails
results.source
results.sourceEntityType
results.sourceEntityTypeId
results.sourcePolicyType
results.sourcePolicyTypeId
results.status
results.statusFlow
results.statusUpdatedBy
results.statusUpdatedDate
results.subCategory
Add the change request under a sub-category. Use get categories to get the list of sub-categories.
results.subject
Ticket subject.
results.tags
results.testPlan
Description of test plan.
results.ticketArisedTime
results.toEmail
Email address of the user. An email notification is sent to the user.
results.updatedDate
results.urgency
results.workEnd
results.workStart
totalPages
integer

totalResults
integer

{
  "descendingOrder": true,
  "nextPage": false,
  "orderBy": "ticket.id",
  "pageNo": 1,
  "pageSize": 10,
  "previousPageNo": 0,
  "results": [
    {
      "alertIds": [],
      "assignedUser": {
        "email": "brocadeLab@gmail.com",
        "firstName": "Brocade",
        "id": "USR0000000014",
        "lastName": "Lab",
        "loginName": "brocadeLab@oragnization.com",
        "phoneNumber": "999-225-1235"
      },
      "cc": "test@gmail.com",
      "client": {
        "activated": true,
        "id": 8,
        "name": "Brocade Lab",
        "uniqueId": "client_8"
      },
      "consoles": [
        {
          "consoleProtocol": "SSH",
          "options": "CLIPBOARDACCESS,FILETRANSFER",
          "type": "MANAGEMENTCONSOLE"
        },
        {
          "consoleProtocol": "TELNET",
          "options": "CLIPBOARDACCESS",
          "type": "MANAGEMENTCONSOLE"
        },
        {
          "consoleProtocol": "RDP",
          "options": "CLIPBOARDACCESS,DISKSHARE",
          "type": "MANAGEMENTCONSOLE"
        },
        {
          "consoleProtocol": "VNC",
          "type": "MANAGEMENTCONSOLE"
        },
        {
          "consoleProtocol": "RDP",
          "type": "ADMINCONSOLE"
        }
      ],
      "createdDate": "2016-08-28T10:16:44+0000",
      "createdUser": {
        "email": "john.bolt@admin.com",
        "firstName": "John",
        "lastName": "Bolt",
        "loginName": "john.bolt"
      },
      "description": "Some tickets are expired and not at all needed. We need support for deleting those tickets",
      "extTicketId": "TBT0000000259",
      "id": "TBT0000000307",
      "oldPriority": "Low",
      "oldStatus": "On Hold",
      "priority": "Low",
      "priorityUpdatedBy": {
        "email": "brocadeLab@gmail.com",
        "firstName": "Brocade",
        "id": "USR0000000014",
        "lastName": "Lab",
        "loginName": "brocadeLab@organization.com",
        "phoneNumber": "999-225-1234"
      },
      "priorityUpdatedDate": "2016-11-02T10:16:44+0000",
      "reOpenCount": 0,
      "requester": {
        "email": "brocadeLab@gmail.com",
        "firstName": "Brocade",
        "id": "USR0000000014",
        "lastName": "Lab",
        "loginName": "brocadeLab@organization.com",
        "phoneNumber": "999-225-1235"
      },
      "resolvedDate": "2016-11-02T10:18:12+0000",
      "resources": [
        {
          "id": "481af404-33a6-4d61-af77-c483ca6641fa",
          "name": "VTHLPT1000",
          "type": "DEVICE"
        },
        {
          "id": "SGP-7adf3762-f310-4c14-9ecd-443eb7c6c208",
          "name": "VTH-SERVICES",
          "type": "SERVICE"
        },
        {
          "id": "DGP-8d44a504-fd4b-4a78-ba34-2dfdf3ffb85e",
          "name": "VTH-ADMIN-DEVS",
          "type": "DEVICE_GROUP"
        }
      ],
      "schedule": {
        "endTime": "2016-11-20T15:05:00+0000",
        "startTime": "2016-10-10T17:45:00+0000",
        "type": "one-time"
      },
      "slaDetails": {
        "resolutionBreach": false,
        "resolutionBreachDate": "",
        "resolutionTime": 103,
        "responseBreach": false,
        "responseBreachDate": "",
        "responseTime": 65
      },
      "source": "INTEGRATION",
      "sourceEntityTypeId": "TBT0000000259",
      "sourcePolicyType": "INTEGRATION",
      "status": "Open",
      "statusUpdatedBy": {
        "email": "escalationmails@gmail.com",
        "firstName": "SA",
        "lastName": "Admin",
        "loginName": "superadmin",
        "phoneNumber": "999-225-1234"
      },
      "statusUpdatedDate": "2016-11-02T10:18:25+0000",
      "subject": "Request for deleting expired tickets",
      "ticketArisedTime": "",
      "updatedDate": "2016-11-02T10:18:25+0000"
    },
    {
      "alertIds": [],
      "assignedUser": {
        "email": "brocadeLab@gmail.com",
        "firstName": "Brocade",
        "id": "USR0000000014",
        "lastName": "Lab",
        "loginName": "brocadeLab@organization.com"
      },
      "cc": "brocade@gmail.com, escalationmails@gmail.com",
      "client": {
        "activated": true,
        "id": 8,
        "name": "Brocade Lab",
        "uniqueId": "client_8"
      },
      "closedDate": "2016-08-12T08:33:37+0000",
      "consoles": [
        {
          "consoleProtocol": "SSH",
          "options": "CLIPBOARDACCESS",
          "type": "MANAGEMENTCONSOLE"
        },
        {
          "consoleProtocol": "VNC",
          "type": "MANAGEMENTCONSOLE"
        },
        {
          "consoleProtocol": "RDP",
          "type": "ADMINCONSOLE"
        }
      ],
      "createdDate": "2016-08-17T08:32:36+0000",
      "createdUser": {
        "email": "escalationmails@gmail.com",
        "firstName": "SA",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "description": "Rest api's support needed for itsm services",
      "id": "TBT0000000254",
      "oldPriority": "Urgent",
      "oldStatus": "Open",
      "participantUsers": [
        {
          "id": "USR0000000023",
          "loginName": "brocadeLabBusiness@organization.com"
        },
        {
          "id": "USR0000000015",
          "loginName": "brocadeCAdmin@organization.com"
        }
      ],
      "priority": "Low",
      "priorityUpdatedBy": {
        "email": "escalationmails@gmail.com",
        "firstName": "SA",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "priorityUpdatedDate": "2016-08-12T08:33:10+0000",
      "reOpenCount": 1,
      "reason": "Close TBR",
      "requester": {
        "email": "escalationmails@gmail.com",
        "firstName": "SA",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "resources": [
        {
          "id": "a17d1896-d18a-4d3e-ae6e-e00465770119",
          "name": "SVR-DEMO",
          "type": "DEVICE"
        }
      ],
      "schedule": {
        "endTime": "2016-08-30T19:19:00+0000",
        "pattern": {
          "dayOfWeek": "SUN"
        },
        "startTime": "2016-08-12T04:02:00+0000",
        "type": "recurring"
      },
      "slaDetails": {
        "resolutionBreach": false,
        "resolutionBreachDate": "",
        "resolutionTime": 37,
        "responseBreach": false,
        "responseBreachDate": "",
        "responseTime": 22
      },
      "source": "PORTAL",
      "status": "Closed",
      "statusUpdatedBy": {
        "email": "escalationmails@gmail.com",
        "firstName": "SA",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "statusUpdatedDate": "2016-08-12T08:33:37+0000",
      "subject": "REST API support for ITSM",
      "ticketArisedTime": "",
      "updatedDate": "2016-08-12T08:33:37+0000"
    },
    {
      "alertIds": [],
      "assignedUser": {
        "email": "brocade@gmail.com",
        "firstName": "Brocade",
        "id": "USR0000000011",
        "lastName": "Inc Admin",
        "loginName": "brocadeInc@organization.com"
      },
      "assigneeGroup": {
        "description": "Brocade Partner Users",
        "id": 5,
        "name": "Brocade Inc Users"
      },
      "cc": "brocade@gmail.com, escalationmails@gmail.com",
      "client": {
        "activated": true,
        "id": 8,
        "name": "Brocade Lab",
        "uniqueId": "client_8"
      },
      "consoles": [
        {
          "consoleProtocol": "SSH",
          "options": "CLIPBOARDACCESS",
          "type": "MANAGEMENTCONSOLE"
        },
        {
          "consoleProtocol": "RDP",
          "type": "ADMINCONSOLE"
        }
      ],
      "createdDate": "2016-08-12T08:30:18+0000",
      "createdUser": {
        "email": "escalationmails@gmail.com",
        "firstName": "SA",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "description": "Service catalog items support should avail in 5.0 release",
      "id": "TBT0000000253",
      "oldPriority": "Low",
      "oldStatus": "Pending",
      "participantUsers": [
        {
          "id": "USR0000000011",
          "loginName": "brocadeInc@organization.com"
        },
        {
          "id": "USR0000000013",
          "loginName": "brocadePAdmin@gmail.com"
        }
      ],
      "priority": "High",
      "priorityUpdatedBy": {
        "email": "escalationmails@gmail.com",
        "firstName": "SA",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "priorityUpdatedDate": "2016-08-12T08:30:41+0000",
      "reOpenCount": 0,
      "reason": "On hold TBR",
      "requester": {
        "email": "escalationmails@gmail.com",
        "firstName": "SA",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "resources": [
        {
          "id": "a17d1896-d18a-4d3e-ae6e-e00465770119",
          "name": "SVR-DEMO",
          "type": "DEVICE"
        },
        {
          "id": "ad0a218d-7512-435c-9b58-614470ee8658",
          "name": "WORK-PC",
          "type": "DEVICE"
        }
      ],
      "schedule": {
        "endTime": "2016-08-30T19:00:00+0000",
        "startTime": "2016-08-14T18:00:00+0000",
        "type": "one-time"
      },
      "slaDetails": {
        "resolutionBreach": false,
        "resolutionBreachDate": "",
        "resolutionTime": 23,
        "responseBreach": false,
        "responseBreachDate": "",
        "responseTime": 0
      },
      "source": "PORTAL",
      "status": "On Hold",
      "statusUpdatedBy": {
        "email": "escalationmails@gmail.com",
        "firstName": "SA",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "statusUpdatedDate": "2016-08-12T08:30:53+0000",
      "subject": "Support for service catalog items",
      "ticketArisedTime": "",
      "updatedDate": "2016-08-12T08:30:53+0000"
    },
    {
      "alertIds": [],
      "assignedUser": {
        "email": "brocadePAdmin@gmail.com",
        "firstName": "Brocade",
        "id": "USR0000000013",
        "lastName": "Inc PAdmin",
        "loginName": "brocadePAdmin@gmail.com"
      },
      "cc": "escalationmails@gmail.com, brocade@gmail.com",
      "client": {
        "activated": true,
        "id": 8,
        "name": "Brocade Lab",
        "uniqueId": "client_8"
      },
      "consoles": [
        {
          "consoleProtocol": "SSH",
          "options": "CLIPBOARDACCESS,FILETRANSFER",
          "type": "MANAGEMENTCONSOLE"
        },
        {
          "consoleProtocol": "TELNET",
          "options": "CLIPBOARDACCESS",
          "type": "MANAGEMENTCONSOLE"
        },
        {
          "consoleProtocol": "RDP",
          "options": "CLIPBOARDACCESS,DISKSHARE",
          "type": "MANAGEMENTCONSOLE"
        },
        {
          "consoleProtocol": "VNC",
          "type": "MANAGEMENTCONSOLE"
        },
        {
          "consoleProtocol": "RDP",
          "type": "ADMINCONSOLE"
        }
      ],
      "createdDate": "2016-08-08T06:35:11+0000",
      "createdUser": {
        "email": "escalationmails@gmail.com",
        "firstName": "SA",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "description": "No Device maintenance window should be available for the given time period.",
      "id": "TBT0000000245",
      "oldPriority": "Normal",
      "oldStatus": "Open",
      "participantUsers": [
        {
          "id": "USR0000000011",
          "loginName": "brocadeInc@organization.com"
        },
        {
          "id": "USR0000000013",
          "loginName": "brocadePAdmin@gmail.com"
        }
      ],
      "priority": "Low",
      "priorityUpdatedBy": {
        "email": "escalationmails@gmail.com",
        "firstName": "SA",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "priorityUpdatedDate": "2016-08-12T08:24:26+0000",
      "reOpenCount": 2,
      "reason": "Resolve TBR",
      "requester": {
        "email": "escalationmails@gmail.com",
        "firstName": "SA",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "resolvedDate": "2016-08-12T08:27:05+0000",
      "resources": [
        {
          "id": "43d49023-4c47-4dbf-a59b-9c40610e1ab8",
          "name": "VTHLPT005",
          "type": "DEVICE"
        }
      ],
      "schedule": {
        "endTime": "2016-09-30T20:00:00+0000",
        "startTime": "2016-08-09T10:00:00+0000",
        "type": "one-time"
      },
      "slaDetails": {
        "resolutionBreach": false,
        "resolutionBreachDate": "",
        "resolutionTime": 352296,
        "responseBreach": false,
        "responseBreachDate": "",
        "responseTime": 352259
      },
      "source": "PORTAL",
      "status": "Resolved",
      "statusUpdatedBy": {
        "email": "escalationmails@gmail.com",
        "firstName": "SA",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "statusUpdatedDate": "2016-08-12T08:27:05+0000",
      "subject": "Halt for Device maintenance Services",
      "ticketArisedTime": "",
      "updatedDate": "2016-08-12T08:28:22+0000"
    }
  ],
  "totalPages": 1,
  "totalResults": 4
}
{
  "descendingOrder": true,
  "nextPage": true,
  "nextPageNo": 0,
  "orderBy": "string",
  "pageNo": 0,
  "pageSize": 0,
  "previousPageNo": 0,
  "results": [
    {
      "alertIds": [
        null
      ],
      "allowedStatus": [
        {
          "id": "string",
          "name": "string",
          "reasonsDefined": true,
          "reasonsEnabled": true
        }
      ],
      "assignedUser": {
        "email": "string",
        "firstName": "string",
        "id": "string",
        "lastName": "string",
        "loginName": "string",
        "phoneNumber": "string"
      },
      "assigneeGroup": {
        "description": "string",
        "id": 0,
        "name": "string",
        "userCount": 0
      },
      "attachedArticles": [
        {
          "id": 0,
          "subject": "string"
        }
      ],
      "attachedRequests": [
        {
          "id": "string"
        }
      ],
      "attachments": [
        {
          "file": "string",
          "name": "string"
        }
      ],
      "businessImpact": {
        "createdBy": {
          "email": "string",
          "firstName": "string",
          "id": "string",
          "lastName": "string",
          "loginName": "string",
          "phoneNumber": "string"
        },
        "createdDate": "2019-08-24T14:15:22Z",
        "description": "string",
        "name": "string",
        "uniqueId": "string",
        "updatedBy": {
          "email": "string",
          "firstName": "string",
          "id": "string",
          "lastName": "string",
          "loginName": "string",
          "phoneNumber": "string"
        },
        "updatedDate": "2019-08-24T14:15:22Z"
      },
      "category": {
        "id": 0
      },
      "cc": "string",
      "changePlan": "string",
      "changeRequest": {
        "id": "string"
      },
      "changeType": "string",
      "channelId": "string",
      "client": {
        "activated": true,
        "createdTime": "2019-08-24T14:15:22Z",
        "id": 0,
        "name": "string",
        "uniqueId": "string",
        "updatedTime": "string"
      },
      "closedSummary": "string",
      "consoles": [
        {
          "consoleProtocol": "RDP",
          "options": "string",
          "type": "MANAGEMENTCONSOLE"
        }
      ],
      "createdDate": "2019-08-24T14:15:22Z",
      "createdUser": {
        "email": "string",
        "firstName": "string",
        "id": "string",
        "lastName": "string",
        "loginName": "string",
        "phoneNumber": "string"
      },
      "customFields": [
        {
          "classCode": "ACSTICKET",
          "defaultValue": "",
          "description": "all partners",
          "displayLabel": "text field",
          "editable": true,
          "fieldType": "TYPE_TEXT",
          "id": "UDF0000003808",
          "mandatory": false,
          "name": "text_field_3808",
          "value": "available"
        },
        {
          "classCode": "ACSTICKET",
          "defaultValue": "",
          "description": "testing numeric",
          "displayLabel": "numeric",
          "editable": true,
          "fieldType": "TYPE_NUMBER",
          "id": "UDF0000003810",
          "mandatory": false,
          "name": "numeric_3810",
          "value": "120"
        },
        {
          "classCode": "ACSTICKET",
          "defaultValue": "",
          "description": "Test case",
          "displayLabel": "drop-down-api-lab",
          "editable": true,
          "fieldType": "TYPE_DROPDOWN",
          "id": "UDF0000003790",
          "mandatory": false,
          "name": "drop_down_api_lab_3790",
          "options": [
            {
              "label": "first",
              "value": "1"
            },
            {
              "label": "second",
              "value": "2"
            }
          ],
          "selectedOption": {
            "label": "first",
            "value": "1"
          },
          "value": "1"
        },
        {
          "classCode": "ACSTICKET",
          "defaultValue": "Test Text",
          "description": "test case for text field",
          "displayLabel": "text-api-lab",
          "editable": true,
          "fieldType": "TYPE_TEXT",
          "id": "UDF0000003791",
          "mandatory": false,
          "name": "text_api_lab_3791",
          "value": "request custom field - text-updated"
        },
        {
          "classCode": "ACSTICKET",
          "defaultValue": "multi \nline \ntext",
          "description": "test case for multi line text",
          "displayLabel": "multi line text-api-lab",
          "editable": true,
          "fieldType": "TYPE_TEXTAREA",
          "id": "UDF0000003792",
          "mandatory": false,
          "name": "multi_line_text_api_lab_3792",
          "value": "text"
        },
        {
          "classCode": "ACSTICKET",
          "defaultValue": "1",
          "description": "numeric test case",
          "displayLabel": "Numeric-api-lab",
          "editable": true,
          "fieldType": "TYPE_NUMBER",
          "id": "UDF0000003793",
          "mandatory": false,
          "name": "numeric_api_lab_3793",
          "value": "1"
        },
        {
          "classCode": "ACSTICKET",
          "defaultValue": "0",
          "description": "test case for check box",
          "displayLabel": "checkbox-api-lab",
          "editable": true,
          "fieldType": "TYPE_CHECKBOX",
          "id": "UDF0000003794",
          "mandatory": false,
          "name": "checkbox_api_lab_3794",
          "options": [
            {
              "label": "yes",
              "value": "1"
            }
          ],
          "selectedOption": {
            "label": "yes",
            "value": "1"
          },
          "value": "1"
        },
        {
          "classCode": "ACSTICKET",
          "defaultValue": "2016-02-26T00:00:00+0000",
          "description": "test case for date field",
          "displayLabel": "Date-ap-lab",
          "editable": true,
          "fieldType": "TYPE_DATE",
          "id": "UDF0000003795",
          "mandatory": false,
          "name": "date_ap_lab_3795",
          "value": "2016-02-26T00:00:00+0000"
        },
        {
          "classCode": "ACSTICKET",
          "defaultValue": "2016-02-26T12:13:00+0000",
          "description": "test case for Date and time",
          "displayLabel": "dateTime-api-lab",
          "editable": true,
          "fieldType": "TYPE_DATETIME",
          "id": "UDF0000003796",
          "mandatory": false,
          "name": "datetime_api_lab_3796",
          "value": "2016-02-26T12:13:00+0000"
        }
      ],
      "description": "string",
      "dueDate": "string",
      "extTicketId": "string",
      "id": "string",
      "knowledgeArticleIds": [
        0
      ],
      "location": "string",
      "notes": "string",
      "oldPriority": "string",
      "oldStatus": "string",
      "parentId": "string",
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        },
        {
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}