Endpoint
/api/v2/tenants/{tenantId}/{ticketType}/{ticketId}/notes/{noteId}

Deletes ticket note.

Path Parameters
tenantId
string

Describes the clientId of the tenant

ticketType
string

Supported ticket type:INCIDENT

ticketId
string

Unique Identifier (UUID) for incidents,service requests,problem universall called as tickets

noteId
string

Unique Identifier of the notes associated with the ticket

Responses

OK

Endpoint
/api/v2/tenants/{tenantId}/{ticketType}/{ticketId}/notes/{noteId}

Gets a note from a ticket.

Path Parameters
tenantId
string

Describes the clientId of the tenant

ticketType
string

Supported ticket type:INCIDENT

ticketId
string

Unique Identifier (UUID) for incidents,service requests,problem universall called as tickets

noteId
string

Unique Identifier of the notes associated with the ticket

Responses

OK

createdBy
object

createdBy.email
createdBy.firstName
createdBy.id
createdBy.lastName
createdBy.loginName
createdBy.phoneNumber
createdTime
string

description
string

id
integer

subject
string

updatedTime
string

{
  "createdBy": {
    "changePassword": false,
    "email": "john.smith@domain.com",
    "firstName": "John",
    "id": "USR0000002095",
    "lastName": "Smith",
    "loginName": "John.Smith"
  },
  "createdTime": "2016-03-03T18:04:37+0000",
  "description": "test notes-1-updated",
  "id": 15,
  "subject": "test notes",
  "updatedTime": ""
}
Endpoint
/api/v2/tenants/{tenantId}/{ticketType}/{ticketId}/notes/{noteId}

Updates ticket notes.

Path Parameters
tenantId
string

Describes the clientId of the tenant

ticketType
string

Supported ticket type:INCIDENT

ticketId
string

Unique Identifier (UUID) for incidents,service requests,problem universall called as tickets

noteId
string

Unique Identifier of the notes associated with the ticket

description
string

{
  "description": "Sample Description"
}

Responses

OK

id
integer

subject
string

{
  "id": 15,
  "subject": "Sample Note"
}