Endpoint
/api/v2/tenants/{tenantId}/{ticketType}/statusReasons
Path Parameters
tenantId
string

Describes the clientId of the tenant

ticketType
string

Supported ticket type:INCIDENT

Responses

OK

[
  {
    "enabled": "true",
    "id": "17",
    "module": "INCIDENT",
    "status": "On Hold",
    "statusReasons": [
      {
        "id": "9",
        "name": "change open to on hold"
      }
    ]
  },
  {
    "enabled": "true",
    "id": "18",
    "module": "INCIDENT",
    "status": "Resolved",
    "statusReasons": [
      {
        "id": "3",
        "name": "Reason for Resolved status"
      },
      {
        "id": "6",
        "name": "resolved reason 2"
      }
    ]
  },
  {
    "enabled": "true",
    "id": "19",
    "module": "INCIDENT",
    "status": "Closed",
    "statusReasons": [
      {
        "id": "4",
        "name": "closed reason 2"
      },
      {
        "id": "1",
        "name": "Closing Ticket Reason"
      }
    ]
  },
  {
    "enabled": "true",
    "id": "41",
    "module": "INCIDENT",
    "status": "Open",
    "statusReasons": [
      {
        "id": "10",
        "name": "open incident reason"
      }
    ]
  },
  {
    "enabled": "false",
    "id": "42",
    "module": "INCIDENT",
    "status": "Pending"
  }
]