Endpoint
/api/v2/tenants/{tenantId}/{ticketType}/slaPolicies/{id}
Path Parameters
tenantId
string

Describes the clientId of the tenant

ticketType
string

Supported ticket type:INCIDENT

id
string

Unique Identifier (UUID) of sla policy

Responses

OK

active
boolean

businessSchedule
object

businessSchedule.endTime
businessSchedule.friday
businessSchedule.id
businessSchedule.monday
businessSchedule.saturday
businessSchedule.shiftType
businessSchedule.startTime
businessSchedule.sunday
businessSchedule.thursday
businessSchedule.tuesday
businessSchedule.wednesday
createdBy
object

createdBy.email
createdBy.firstName
createdBy.id
createdBy.lastName
createdBy.loginName
createdBy.phoneNumber
createdDate
string

id
integer

name
string

priority
string

requestType
string

resolutionBreachTime
integer

resolutionReminders
array

resolutionReminders.cc
resolutionReminders.reminderTime
responseBreachTime
integer

responseReminders
array

responseReminders.cc
responseReminders.percentage
responseReminders.reminderTime
timezone
object

timezone.code
timezone.id
timezone.label
timezone.name
updatedBy
object

updatedBy.email
updatedBy.firstName
updatedBy.id
updatedBy.lastName
updatedBy.loginName
updatedBy.phoneNumber
updatedDate
string

withinBussinessHours
boolean

{
  "active": true,
  "businessSchedule": {
    "endTime": "20:00:00",
    "friday": true,
    "monday": true,
    "saturday": false,
    "startTime": "10:00:00",
    "sunday": false,
    "thursday": true,
    "tuesday": true,
    "wednesday": true
  },
  "createdBy": {
    "email": "sample@gmail.com",
    "firstName": "john",
    "lastName": "smith",
    "loginName": "john.smith",
    "phoneNumber": "9985512345"
  },
  "createdDate": "2016-07-24T13:59:54+0000",
  "id": 6,
  "name": "P4_INCIDENT_SLA",
  "priority": "Low",
  "requestType": "INCIDENT",
  "resolutionBreachTime": 72000,
  "resolutionReminders": [
    {
      "reminderTime": 36000
    },
    {
      "cc": "sample@gmail.com",
      "reminderTime": 21600
    },
    {
      "cc": "sample@gmail.com",
      "reminderTime": 10800
    }
  ],
  "responseBreachTime": 18000,
  "responseReminders": [
    {
      "cc": "sample@gmail.com",
      "percentage": 10,
      "reminderTime": 16200
    },
    {
      "cc": "john.smith@gmail.com",
      "percentage": 20,
      "reminderTime": 14400
    }
  ],
  "timezone": {
    "code": "GMT",
    "id": "12",
    "label": "Greenwich Mean Time",
    "name": "GMT"
  },
  "updatedBy": {
    "email": "sample@gmail.com",
    "firstName": "SP",
    "id": "USR0000000018",
    "lastName": "Admin",
    "loginName": "superadmin",
    "phoneNumber": ""
  },
  "updatedDate": "2016-11-22T09:42:18+0000",
  "withinBussinessHours": true
}