Endpoint
/api/v2/tenants/{tenantId}/problems/customForm
Path Parameters
tenantId
string

Describes the clientId of the tenant

Responses

OK

[
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Subject",
    "editable": true,
    "fieldType": "TYPE_TEXT",
    "id": "95",
    "mandatory": true,
    "name": "subject"
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Description",
    "editable": true,
    "fieldType": "TYPE_TEXTAREA",
    "id": "96",
    "mandatory": true,
    "name": "impact"
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Requested by",
    "editable": true,
    "fieldType": "TYPE_PICKLIST",
    "id": "97",
    "mandatory": false,
    "name": "requester"
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Assignee Group",
    "editable": true,
    "fieldType": "TYPE_PICKLIST",
    "id": "98",
    "mandatory": false,
    "name": "assigneeGroup"
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Assign To",
    "editable": true,
    "fieldType": "TYPE_PICKLIST",
    "id": "99",
    "mandatory": false,
    "name": "assignedTo"
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Resources",
    "editable": true,
    "fieldType": "TYPE_PICKLIST",
    "id": "100",
    "mandatory": false,
    "name": "devices"
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Category",
    "editable": true,
    "fieldType": "TYPE_DROPDOWN",
    "id": "101",
    "mandatory": false,
    "name": "entityCategory"
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Sub Category",
    "editable": true,
    "fieldType": "TYPE_DROPDOWN",
    "id": "102",
    "mandatory": false,
    "name": "subCategory"
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Priority",
    "editable": true,
    "fieldType": "TYPE_DROPDOWN",
    "id": "103",
    "mandatory": false,
    "name": "priority"
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Root Cause",
    "editable": true,
    "fieldType": "TYPE_TEXTAREA",
    "id": "104",
    "mandatory": false,
    "name": "rootCause"
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Work Around",
    "editable": true,
    "fieldType": "TYPE_TEXTAREA",
    "id": "105",
    "mandatory": false,
    "name": "workaround"
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Application",
    "editable": true,
    "fieldType": "TYPE_TEXTAREA",
    "id": "106",
    "mandatory": true,
    "name": "application"
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Known Issue",
    "editable": true,
    "fieldType": "TYPE_CHECKBOX",
    "id": "107",
    "mandatory": false,
    "name": "isKnownIssue"
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Knowledge Articles",
    "editable": true,
    "fieldType": "TYPE_PICKLIST",
    "id": "108",
    "mandatory": false,
    "name": "knowledgeArticleIds"
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Attach Change Request",
    "editable": true,
    "fieldType": "TYPE_PICKLIST",
    "id": "109",
    "mandatory": false,
    "name": "changeRequest"
  },
  {
    "classCode": "PROBLEM",
    "customField": true,
    "defaultValue": "0",
    "description": "Category",
    "displayLabel": "Problem type",
    "editable": true,
    "fieldType": "TYPE_DROPDOWN",
    "id": "UDF0000000018",
    "mandatory": false,
    "name": "Level of severity of problem",
    "options": [
      {
        "label": "Severity",
        "value": "1"
      },
      {
        "label": "Critical",
        "value": "2"
      }
    ]
  },
  {
    "classCode": "PROBLEM",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Cc",
    "editable": true,
    "fieldType": "TYPE_TEXT",
    "id": "110",
    "mandatory": false,
    "name": "cc"
  },
  {
    "classCode": "PROBLEM",
    "customField": true,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Problem Summary",
    "editable": true,
    "fieldType": "TYPE_TEXT",
    "id": "UDF0000000017",
    "mandatory": true,
    "name": "problem_category_17"
  }
]