Endpoint
/api/v2/tenants/{tenantId}/incidents/{incidentId}/responses
Path Parameters
tenantId
string

Describes the clientId of the tenant

incidentId
string

Unique Identifier (UUID) of incident

attachments
array

attachments.contentURL
attachments.createdDate
attachments.file
attachments.id
attachments.name
createdDate
string

creator
object

creator.email
creator.firstName
creator.id
creator.lastName
creator.loginName
creator.phoneNumber
description
string

extTicketResponseId
string

hasAttachments
boolean

internal
boolean

tags
string

timeSpent
integer

{
  "attachments": [
    {
      "file": "U2FtcGxlIFRleHQgZmlsZS0gdGVzdGluZyB3aXRoIGF0dGFjaG1lbnQ=",
      "name": "2.txt"
    },
    {
      "file": "U2FtcGxlIFRleHQgZmlsZS0gdGVzdGluZyB3aXRoIGF0dGFjaG1lbnQ=",
      "name": "1.txt"
    }
  ],
  "creator": {
    "id": "USR0000002146",
    "loginName": "FSSL-API-Lab-User-1"
  },
  "description": "Adding Attachments to Incident",
  "extTicketResponseId": "12345",
  "internal": false,
  "tags": "API, Incident"
}

Responses

OK

attachments
array

attachments.contentURL
attachments.createdDate
attachments.file
attachments.id
attachments.name
createdDate
string

creator
object

creator.email
creator.firstName
creator.id
creator.lastName
creator.loginName
creator.phoneNumber
description
string

extTicketResponseId
string

hasAttachments
boolean

internal
boolean

tags
string

timeSpent
integer

{
  "attachments": [
    {
      "contentURL": "https://\u003capi-url\u003e/api/v2/tenants/client_1000/incidents/INC0000001114/responses/1913/resources/108",
      "createdDate": "2016-03-29T12:56:15+0000",
      "id": 108,
      "name": "2.txt"
    },
    {
      "contentURL": "https://\u003capi-url\u003e/api/v2/tenants/client_1000/incidents/INC0000001114/responses/1913/resources/109",
      "createdDate": "2016-03-29T12:56:15+0000",
      "id": 109,
      "name": "1.txt"
    }
  ],
  "createdDate": "2016-03-29T12:56:15+0000",
  "creator": {
    "email": "fssl.user@gmail.com",
    "firstName": "FSSL",
    "id": "USR0000002146",
    "lastName": "API-Lab",
    "loginName": "FSSL-API-Lab-User-1"
  },
  "description": "testing response",
  "extTicketResponseId": "12345",
  "hasAttachments": true,
  "internal": false,
  "tags": "tag1,tag2"
}