Endpoint
/api/v2/tenants/{tenantId}/incidents/forwardMapping

Gets details of forward mapping priorities.

Path Parameters
tenantId
string

Describes the clientId of the tenant

Responses

OK

[
  {
    "businessImpact": {
      "description": "Servers in West Zone are restarted",
      "name": "Server Restart",
      "uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f"
    },
    "priority": "Normal",
    "urgency": {
      "description": "description\n",
      "name": "Very Low",
      "uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd"
    }
  },
  {
    "businessImpact": {
      "description": "Software updates on Windows devices",
      "name": "Software Updates",
      "uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9"
    },
    "priority": "Normal",
    "urgency": {
      "description": "Time limit for software updates on Windows devices",
      "name": "1 week",
      "uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd"
    }
  },
  {
    "businessImpact": {
      "description": "Network servers are down",
      "name": "Servers down",
      "uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b"
    },
    "priority": "High",
    "urgency": {
      "description": "Network servers should be up within 2 hours",
      "name": "2 hours",
      "uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd"
    }
  },
  {
    "businessImpact": {
      "description": "Issue with database in East Zone",
      "name": "Database slowdown",
      "uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f"
    },
    "priority": "High",
    "urgency": {
      "description": "High load of transactional data",
      "name": "2 hours",
      "uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d"
    }
  },
  {
    "businessImpact": {
      "description": "Require Incident logs for ABC client",
      "name": "Unable to generate Incident logs",
      "uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9"
    },
    "priority": "Low",
    "urgency": {
      "description": "Require Incident logs of ABC client",
      "name": "Medium",
      "uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d"
    }
  },
  {
    "businessImpact": {
      "description": "Monthly Antivirus updates on Windows devices",
      "name": "Antivirus updates on Windows devices",
      "uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b"
    },
    "priority": "Low",
    "urgency": {
      "description": "Windows should be up by 12 noon PST ",
      "name": "Medium",
      "uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d"
    }
  },
  {
    "businessImpact": {
      "description": "Servers for demo purpose are not accessible",
      "name": "Test servers not accessible",
      "uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f"
    },
    "priority": "Very Low",
    "urgency": {
      "description": "Test servers of the Trial project are down",
      "name": "5 days",
      "uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb"
    }
  },
  {
    "businessImpact": {
      "description": "Unable to generate incident report for XYZ client",
      "name": "Incident Report",
      "uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9"
    },
    "priority": "Very Low",
    "urgency": {
      "description": "Incident report for XYZ client",
      "name": "1 week",
      "uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb"
    }
  },
  {
    "businessImpact": {
      "description": "Email server down from 30 minutes",
      "name": "Email server down",
      "uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b"
    },
    "priority": "Urgent",
    "urgency": {
      "description": "Email servers down",
      "name": "1 hour",
      "uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb"
    }
  }
]
Endpoint
/api/v2/tenants/{tenantId}/incidents/forwardMapping

Create or updates forward mapping based on priority.

Path Parameters
tenantId
string

Describes the clientId of the tenant

businessImpact
object

businessImpact.createdBy
businessImpact.createdDate
businessImpact.description
Short summary describing the business impact.
businessImpact.name
Business impact name.
businessImpact.uniqueId
businessImpact.updatedBy
businessImpact.updatedDate
priority
string

urgency
object

urgency.createdBy
urgency.createdDate
urgency.description
urgency.id
urgency.name
urgency.uniqueId
urgency.updatedBy
urgency.updatedDate
[
  {
    "businessImpact": {
      "description": "Servers in West Zone are restarted",
      "name": "Server Restart",
      "uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f"
    },
    "priority": "Normal",
    "urgency": {
      "description": "description\n",
      "name": "Very Low",
      "uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd"
    }
  },
  {
    "businessImpact": {
      "description": "Software updates on Windows devices",
      "name": "Software Updates",
      "uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9"
    },
    "priority": "Normal",
    "urgency": {
      "description": "Time limit for software updates on Windows devices",
      "name": "1 week",
      "uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd"
    }
  },
  {
    "businessImpact": {
      "description": "Network servers are down",
      "name": "Servers down",
      "uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b"
    },
    "priority": "High",
    "urgency": {
      "description": "Network servers should be up within 2 hours",
      "name": "2 hours",
      "uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd"
    }
  },
  {
    "businessImpact": {
      "description": "Issue with database in East Zone",
      "name": "Database slowdown",
      "uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f"
    },
    "priority": "High",
    "urgency": {
      "description": "High load of transactional data",
      "name": "2 hours",
      "uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d"
    }
  },
  {
    "businessImpact": {
      "description": "Require Incident logs for ABC client",
      "name": "Unable to generate Incident logs",
      "uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9"
    },
    "priority": "Low",
    "urgency": {
      "description": "Require Incident logs of ABC client",
      "name": "Medium",
      "uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d"
    }
  },
  {
    "businessImpact": {
      "description": "Monthly Antivirus updates on Windows devices",
      "name": "Antivirus updates on Windows devices",
      "uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b"
    },
    "priority": "Low",
    "urgency": {
      "description": "Windows should be up by 12 noon PST ",
      "name": "Medium",
      "uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d"
    }
  },
  {
    "businessImpact": {
      "description": "Servers for demo purpose are not accessible",
      "name": "Test servers not accessible",
      "uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f"
    },
    "priority": "Very Low",
    "urgency": {
      "description": "Test servers of the Trial project are down",
      "name": "5 days",
      "uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb"
    }
  },
  {
    "businessImpact": {
      "description": "Unable to generate incident report for XYZ client",
      "name": "Incident Report",
      "uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9"
    },
    "priority": "Very Low",
    "urgency": {
      "description": "Incident report for XYZ client",
      "name": "1 week",
      "uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb"
    }
  },
  {
    "businessImpact": {
      "description": "Email server down from 30 minutes",
      "name": "Email server down",
      "uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b"
    },
    "priority": "Urgent",
    "urgency": {
      "description": "Email servers down",
      "name": "1 hour",
      "uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb"
    }
  }
]

Responses

OK

[
  {
    "businessImpact": {
      "description": "Servers in West Zone are restarted",
      "name": "Server Restart",
      "uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f"
    },
    "priority": "Normal",
    "urgency": {
      "description": "description\n",
      "name": "Very Low",
      "uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd"
    }
  },
  {
    "businessImpact": {
      "description": "Software updates on Windows devices",
      "name": "Software Updates",
      "uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9"
    },
    "priority": "Normal",
    "urgency": {
      "description": "Time limit for software updates on Windows devices",
      "name": "1 week",
      "uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd"
    }
  },
  {
    "businessImpact": {
      "description": "Network servers are down",
      "name": "Servers down",
      "uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b"
    },
    "priority": "High",
    "urgency": {
      "description": "Network servers should be up within 2 hours",
      "name": "2 hours",
      "uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd"
    }
  },
  {
    "businessImpact": {
      "description": "Issue with database in East Zone",
      "name": "Database slowdown",
      "uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f"
    },
    "priority": "High",
    "urgency": {
      "description": "High load of transactional data",
      "name": "2 hours",
      "uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d"
    }
  },
  {
    "businessImpact": {
      "description": "Require Incident logs for ABC client",
      "name": "Unable to generate Incident logs",
      "uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9"
    },
    "priority": "Low",
    "urgency": {
      "description": "Require Incident logs of ABC client",
      "name": "Medium",
      "uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d"
    }
  },
  {
    "businessImpact": {
      "description": "Monthly Antivirus updates on Windows devices",
      "name": "Antivirus updates on Windows devices",
      "uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b"
    },
    "priority": "Low",
    "urgency": {
      "description": "Windows should be up by 12 noon PST ",
      "name": "Medium",
      "uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d"
    }
  },
  {
    "businessImpact": {
      "description": "Servers for demo purpose are not accessible",
      "name": "Test servers not accessible",
      "uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f"
    },
    "priority": "Very Low",
    "urgency": {
      "description": "Test servers of the Trial project are down",
      "name": "5 days",
      "uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb"
    }
  },
  {
    "businessImpact": {
      "description": "Unable to generate incident report for XYZ client",
      "name": "Incident Report",
      "uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9"
    },
    "priority": "Very Low",
    "urgency": {
      "description": "Incident report for XYZ client",
      "name": "1 week",
      "uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb"
    }
  },
  {
    "businessImpact": {
      "description": "Email server down from 30 minutes",
      "name": "Email server down",
      "uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b"
    },
    "priority": "Urgent",
    "urgency": {
      "description": "Email servers down",
      "name": "1 hour",
      "uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb"
    }
  }
]