Endpoint
/api/v2/tenants/{tenantId}/incidents/customForm
Path Parameters
tenantId
string

Describes the clientId of the tenant

Responses

OK

[
  {
    "classCode": "INCIDENT",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Subject",
    "editable": true,
    "fieldType": "TYPE_TEXT",
    "id": "36",
    "mandatory": true,
    "name": "subject"
  },
  {
    "classCode": "INCIDENT",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Description",
    "editable": true,
    "fieldType": "TYPE_TEXTAREA",
    "id": "37",
    "mandatory": true,
    "name": "impact"
  },
  {
    "classCode": "INCIDENT",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Requested by",
    "editable": true,
    "fieldType": "TYPE_PICKLIST",
    "id": "38",
    "mandatory": false,
    "name": "requester"
  },
  {
    "classCode": "INCIDENT",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Assignee Group",
    "editable": true,
    "fieldType": "TYPE_PICKLIST",
    "id": "39",
    "mandatory": true,
    "name": "assigneeGroup"
  },
  {
    "classCode": "INCIDENT",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Assign To",
    "editable": true,
    "fieldType": "TYPE_PICKLIST",
    "id": "40",
    "mandatory": false,
    "name": "assignedTo"
  },
  {
    "classCode": "INCIDENT",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Resources",
    "editable": true,
    "fieldType": "TYPE_PICKLIST",
    "id": "41",
    "mandatory": false,
    "name": "devices"
  },
  {
    "classCode": "INCIDENT",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Category",
    "editable": true,
    "fieldType": "TYPE_DROPDOWN",
    "id": "42",
    "mandatory": false,
    "name": "entityCategory"
  },
  {
    "classCode": "INCIDENT",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "SubCategory",
    "editable": true,
    "fieldType": "TYPE_DROPDOWN",
    "id": "43",
    "mandatory": false,
    "name": "subCategory"
  },
  {
    "classCode": "INCIDENT",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Priority",
    "editable": true,
    "fieldType": "TYPE_DROPDOWN",
    "id": "46",
    "mandatory": true,
    "name": "priority"
  },
  {
    "classCode": "INCIDENT",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Due Date",
    "editable": true,
    "fieldType": "TYPE_DATETIME",
    "id": "48",
    "mandatory": false,
    "name": "dueDate"
  },
  {
    "classCode": "INCIDENT",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Attach Problem/Change Request",
    "editable": true,
    "fieldType": "TYPE_PICKLIST",
    "id": "49",
    "mandatory": false,
    "name": "attachTicket"
  },
  {
    "classCode": "INCIDENT",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Attach Incident",
    "editable": true,
    "fieldType": "TYPE_PICKLIST",
    "id": "50",
    "mandatory": false,
    "name": "parentTicket"
  },
  {
    "classCode": "INCIDENT",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "To",
    "editable": true,
    "fieldType": "TYPE_TEXT",
    "id": "51",
    "mandatory": false,
    "name": "toEmail"
  },
  {
    "classCode": "INCIDENT",
    "customField": false,
    "defaultValue": "",
    "description": "",
    "displayLabel": "Cc",
    "editable": true,
    "fieldType": "TYPE_TEXT",
    "id": "52",
    "mandatory": false,
    "name": "cc"
  },
  {
    "classCode": "INCIDENT",
    "customField": true,
    "defaultValue": "",
    "description": "Issue Type ",
    "displayLabel": "Issue Type",
    "editable": true,
    "fieldType": "TYPE_DROPDOWN",
    "id": "UDF0000000006",
    "mandatory": false,
    "name": "spleveldropbox_6",
    "options": [
      {
        "label": "Bug",
        "value": "Bug"
      },
      {
        "label": "Task",
        "value": "Task"
      },
      {
        "label": "New Feature",
        "value": "New Feature"
      },
      {
        "label": "Improvement",
        "value": "Improvement"
      },
      {
        "label": "Production Issue",
        "value": "Production Issue"
      }
    ]
  },
  {
    "classCode": "INCIDENT",
    "customField": true,
    "defaultValue": "",
    "description": "NE_Department",
    "displayLabel": "NE_Department",
    "editable": true,
    "fieldType": "TYPE_DROPDOWN",
    "id": "UDF0000000004",
    "mandatory": false,
    "name": "ne_department_4",
    "options": [
      {
        "label": "General",
        "value": "2"
      },
      {
        "label": "CBU-Windows",
        "value": "3"
      },
      {
        "label": "CBU-RSA Projects",
        "value": "6"
      },
      {
        "label": "Smart Escalate",
        "value": "7"
      },
      {
        "label": "MSP Tools",
        "value": "8"
      }
    ]
  },
  {
    "classCode": "INCIDENT",
    "customField": true,
    "defaultValue": "Info",
    "description": "",
    "displayLabel": "Information",
    "editable": true,
    "fieldType": "TYPE_TEXT",
    "id": "UDF0000000016",
    "mandatory": false,
    "name": "Previous incident info"
  }
]