Endpoint
/api/v2/tenants/{tenantId}/changeRequests/search
Path Parameters
tenantId
string

Describes the clientId of the tenant

Query Parameters
pageNo
integer

pageSize
integer

sortName
string

isDescendingOrder
boolean

queryString
string

Responses

OK

descendingOrder
boolean

nextPage
boolean

nextPageNo
integer

orderBy
string

pageNo
integer

pageSize
integer

previousPageNo
integer

results
array

results.alertIds
results.allowedStatus
results.assignedUser
results.assigneeGroup
results.attachedArticles
results.attachments
Attach files related to the change request. Convert attachment files to byte stream with base64-encoding. The file size limit of an attachment is 50 MB.
results.category
Add the change request under a category. Use the get API to get the list of categories.
results.cc
Cc email.
results.changePlan
Description of the change plan.
results.changeType
Normal or Emergency depending on the Priority of a change request. For example, create a change type Emergency for change requests that must be processed immediately or if Priority of a request is High.
results.channelId
results.client
results.createdDate
results.createdUser
results.customFields
results.description
Ticket description.
results.extTicketId
Attach third party ticket ID.
results.id
results.knowledgeArticleIds
Attach knowledge base articles related to the change request for further reference. To get a knowledge base article ID: 1. Log into OpsRamp. 2. Click Knowledge Base. 3. Select the required article and then copy the article ID. 4. Provide the article ID in "knowledgeArticleIds" field. Example: "knowledgeArticleIds": 25, 16.
results.location
results.oldPriority
results.oldStatus
results.plannedEnd
results.plannedStart
results.priority
Ticket priority with supported priority values: Low, Normal, High, Urgent, and Very Low.
results.priorityUpdatedBy
results.priorityUpdatedDate
results.requester
results.resources
results.rollbackPlan
Description of roll back plan.
results.slaDetails
results.source
results.statusFlow
results.statusUpdatedBy
results.statusUpdatedDate
results.subCategory
Add the change request under a sub-category. Use get categories to get the list of sub-categories.
results.subject
Ticket subject.
results.tags
results.testPlan
Description of test plan.
results.ticketArisedTime
results.updatedDate
results.workEnd
results.workStart
totalPages
integer

totalResults
integer

{
  "descendingOrder": true,
  "nextPage": true,
  "nextPageNo": 2,
  "orderBy": "ticket.id",
  "pageNo": 1,
  "pageSize": 5,
  "previousPageNo": 0,
  "results": [
    {
      "alertIds": [],
      "approvalState": "APPROVED",
      "assignedUser": {
        "email": "opsLab@opsramp.com",
        "firstName": "Brocade",
        "id": "USR0000000015",
        "lastName": "CAdmin",
        "loginName": "brocadeCAdmin@opsramp.com"
      },
      "assigneeGroup": {
        "description": "All Brocade Lab Users group",
        "id": 7,
        "name": "Brocade Lab Users"
      },
      "cc": "brocade@opsramp.com, opsLab@opsramp.com",
      "changePlan": "Alert -  151 ",
      "changeType": "2",
      "client": {
        "activated": true,
        "id": 8,
        "name": "Brocade Lab",
        "uniqueId": "client_8"
      },
      "closedDate": "2016-08-12T06:54:59+0000",
      "createdDate": "2016-07-26T14:49:44+0000",
      "createdUser": {
        "email": "sample@opsramp.com",
        "firstName": "Ops Admin",
        "lastName": " ",
        "loginName": "ops_admin_user"
      },
      "description": "Change Request from alert       :  151 ",
      "extTicketId": "BM023456",
      "id": "CHG0000000226",
      "oldPriority": "Low",
      "oldStatus": "Open",
      "plannedEnd": "2016-08-29T07:53:59+0000",
      "plannedStart": "2016-08-12T18:53:00+0000",
      "priority": "Very Low",
      "priorityUpdatedBy": {
        "email": "escalationmails@opsramp.com",
        "firstName": "Ops",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "priorityUpdatedDate": "2016-07-26T14:59:12+0000",
      "reOpenCount": 1,
      "reason": "CR Close",
      "requester": {
        "email": "sample@opsramp.com",
        "firstName": "Ops Admin",
        "lastName": " ",
        "loginName": "ops_admin_user"
      },
      "resources": [
        {
          "id": "481af404-33a6-4d61-af77-c483ca6641fa",
          "name": "VTHLPT1000",
          "type": "DEVICE"
        },
        {
          "id": "SGP-7adf3762-f310-4c14-9ecd-443eb7c6c208",
          "name": "VTH-SERVICES",
          "type": "SERVICE"
        },
        {
          "id": "DGP-8d44a504-fd4b-4a78-ba34-2dfdf3ffb85e",
          "name": "VTH-ADMIN-DEVS",
          "type": "DEVICE_GROUP"
        }
      ],
      "rollbackPlan": "Introduce new functions",
      "slaDetails": {
        "resolutionBreach": false,
        "resolutionBreachDate": "",
        "resolutionTime": 1370327,
        "responseBreach": false,
        "responseBreachDate": "",
        "responseTime": 1370285
      },
      "source": "INTEGRATION",
      "status": "Closed",
      "statusUpdatedBy": {
        "email": "escalationmails@opsramp.com",
        "firstName": "Ops",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "statusUpdatedDate": "2016-08-12T06:54:59+0000",
      "subject": "Change Request from Alert -  151 ",
      "testPlan": " $alert.device.hostName ",
      "ticketArisedTime": "",
      "updatedDate": "2016-08-12T06:54:59+0000",
      "workEnd": "2016-08-27T08:54:59+0000",
      "workStart": "2016-08-21T18:53:00+0000"
    },
    {
      "alertIds": [],
      "approvalState": "APPROVED",
      "assignedUser": {
        "email": "opsLab@opsramp.com",
        "firstName": "Brocade",
        "id": "USR0000000014",
        "lastName": "Lab",
        "loginName": "opsLab@opsramp.com"
      },
      "assigneeGroup": {
        "description": "All Brocade Lab Users group",
        "id": 7,
        "name": "Brocade Lab Users"
      },
      "category": {
        "id": 40066,
        "name": "Sample Category",
        "uniqueId": "SCAT-b18d6c9c-72ee-4e6f-9009-632ea0fe3a8b"
      },
      "cc": "brocade@opsramp.com, escalationmails@opsramp.com",
      "changePlan": "Alert -  151 ",
      "changeType": "2",
      "client": {
        "activated": true,
        "id": 8,
        "name": "Brocade Lab",
        "uniqueId": "client_8"
      },
      "createdDate": "2016-07-26T14:47:43+0000",
      "createdUser": {
        "email": "sample@opsramp.com",
        "firstName": "Ops Admin",
        "lastName": " ",
        "loginName": "ops_admin_user"
      },
      "description": "Change Request from alert       :  151 ",
      "extTicketId": "BM023456",
      "id": "CHG0000000225",
      "oldPriority": "Low",
      "oldStatus": "Pending",
      "plannedEnd": "2016-08-20T07:45:59+0000",
      "plannedStart": "2016-08-12T18:45:00+0000",
      "priority": "Normal",
      "priorityUpdatedBy": {
        "email": "escalationmails@opsramp.com",
        "firstName": "Ops",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "priorityUpdatedDate": "2016-08-12T06:45:31+0000",
      "reOpenCount": 0,
      "reason": "CR Resolved",
      "requester": {
        "email": "sample@opsramp.com",
        "firstName": "Ops Admin",
        "lastName": " ",
        "loginName": "ops_admin_user"
      },
      "resolvedDate": "2016-08-12T06:49:59+0000",
      "resources": [
        {
          "id": "a17d1896-d18a-4d3e-ae6e-e00465770119",
          "name": "SVR-DEMO",
          "type": "DEVICE"
        }
      ],
      "rollbackPlan": "functions",
      "slaDetails": {
        "resolutionBreach": false,
        "resolutionBreachDate": "",
        "resolutionTime": 1440069,
        "responseBreach": false,
        "responseBreachDate": "",
        "responseTime": 1439978
      },
      "source": "INTEGRATION",
      "status": "Resolved",
      "statusUpdatedBy": {
        "email": "escalationmails@opsramp.com",
        "firstName": "Ops",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "statusUpdatedDate": "2016-08-12T06:49:59+0000",
      "subCategory": {
        "id": 40068,
        "name": "Sample Sub Category",
        "uniqueId": "SCAT-2aff08e6-ef11-4e5e-b11c-856550bf55e4"
      },
      "subject": "Change Request from Alert -  151 ",
      "testPlan": " $alert.device.hostName ",
      "ticketArisedTime": "",
      "updatedDate": "2016-08-12T06:49:59+0000",
      "workEnd": "2016-08-19T02:51:59+0000",
      "workStart": "2016-08-15T18:45:00+0000"
    },
    {
      "alertIds": [],
      "changePlan": "Alert -  97 ",
      "changeType": "2",
      "client": {
        "activated": true,
        "id": 8,
        "name": "Brocade Lab",
        "uniqueId": "client_8"
      },
      "createdDate": "2016-07-26T14:47:22+0000",
      "createdUser": {
        "email": "sample@opsramp.com",
        "firstName": "Ops Admin",
        "lastName": " ",
        "loginName": "ops_admin_user"
      },
      "description": "Change Request from alert       :  97 ",
      "id": "CHG0000000224",
      "oldPriority": "Low",
      "oldStatus": "New",
      "plannedEnd": "",
      "plannedStart": "",
      "priority": "Low",
      "priorityUpdatedBy": {
        "email": "sample@opsramp.com",
        "firstName": "Ops Admin",
        "lastName": " ",
        "loginName": "ops_admin_user"
      },
      "priorityUpdatedDate": "2016-07-26T14:47:22+0000",
      "reOpenCount": 0,
      "requester": {
        "email": "sample@opsramp.com",
        "firstName": "Ops Admin",
        "lastName": " ",
        "loginName": "ops_admin_user"
      },
      "rollbackPlan": "functions",
      "slaDetails": {
        "resolutionBreach": false,
        "resolutionBreachDate": "",
        "resolutionTime": 1440946,
        "responseBreach": false,
        "responseBreachDate": "",
        "responseTime": 0
      },
      "source": "INTEGRATION",
      "status": "New",
      "statusUpdatedBy": {
        "email": "sample@opsramp.com",
        "firstName": "Ops Admin",
        "lastName": " ",
        "loginName": "ops_admin_user"
      },
      "statusUpdatedDate": "2016-07-26T14:47:22+0000",
      "subject": "Change Request from Alert -  97 ",
      "testPlan": " $alert.device.hostName ",
      "ticketArisedTime": "",
      "updatedDate": "2016-07-26T14:47:23+0000",
      "workEnd": "",
      "workStart": ""
    },
    {
      "alertIds": [],
      "changePlan": "Alert -  97 ",
      "changeType": "2",
      "client": {
        "activated": true,
        "id": 8,
        "name": "Brocade Lab",
        "uniqueId": "client_8"
      },
      "createdDate": "2016-07-26T14:45:20+0000",
      "createdUser": {
        "email": "sample@opsramp.com",
        "firstName": "Ops Admin",
        "lastName": " ",
        "loginName": "ops_admin_user"
      },
      "description": "Change Request from alert       :  97 ",
      "id": "CHG0000000223",
      "oldPriority": "Low",
      "oldStatus": "New",
      "plannedEnd": "",
      "plannedStart": "",
      "priority": "Low",
      "priorityUpdatedBy": {
        "email": "sample@opsramp.com",
        "firstName": "Ops Admin",
        "lastName": " ",
        "loginName": "ops_admin_user"
      },
      "priorityUpdatedDate": "2016-07-26T14:45:20+0000",
      "reOpenCount": 0,
      "requester": {
        "email": "sample@opsramp.com",
        "firstName": "Ops Admin",
        "lastName": " ",
        "loginName": "ops_admin_user"
      },
      "rollbackPlan": "functions",
      "slaDetails": {
        "resolutionBreach": false,
        "resolutionBreachDate": "",
        "resolutionTime": 1441068,
        "responseBreach": false,
        "responseBreachDate": "",
        "responseTime": 0
      },
      "source": "INTEGRATION",
      "status": "New",
      "statusUpdatedBy": {
        "email": "sample@opsramp.com",
        "firstName": "Ops Admin",
        "lastName": " ",
        "loginName": "ops_admin_user"
      },
      "statusUpdatedDate": "2016-07-26T14:45:20+0000",
      "subject": "Change Request from Alert -  97 ",
      "testPlan": " $alert.device.hostName ",
      "ticketArisedTime": "",
      "updatedDate": "2016-07-26T14:45:21+0000",
      "workEnd": "",
      "workStart": ""
    },
    {
      "alertIds": [],
      "approvalState": "APPROVED",
      "assignedUser": {
        "email": "brocadePAdmin@opsramp.com",
        "firstName": "Brocade",
        "id": "USR0000000013",
        "lastName": "Inc PAdmin",
        "loginName": "brocadePAdmin@opsramp.com"
      },
      "assigneeGroup": {
        "description": "Brocade Partner Users",
        "id": 5,
        "name": "Brocade Inc Users"
      },
      "cc": "brocade@opsramp.com, brocadePAdmin@opsramp.com",
      "changePlan": "Alert -  150 ",
      "changeType": "2",
      "client": {
        "activated": true,
        "id": 8,
        "name": "Brocade Lab",
        "uniqueId": "client_8"
      },
      "createdDate": "2016-07-26T14:43:45+0000",
      "createdUser": {
        "email": "sample@opsramp.com",
        "firstName": "Ops Admin",
        "lastName": " ",
        "loginName": "ops_admin_user"
      },
      "description": "Change Request from alert      :  150 ",
      "extTicketId": "BM023456",
      "id": "CHG0000000222",
      "oldPriority": "Normal",
      "oldStatus": "Resolved",
      "plannedEnd": "2016-08-31T07:56:59+0000",
      "plannedStart": "2016-08-22T18:56:00+0000",
      "priority": "High",
      "priorityUpdatedBy": {
        "email": "escalationmails@opsramp.com",
        "firstName": "Ops",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "priorityUpdatedDate": "2016-08-12T06:56:51+0000",
      "reOpenCount": 0,
      "reason": "CR Onhold",
      "requester": {
        "email": "sample@opsramp.com",
        "firstName": "Ops Admin",
        "lastName": " ",
        "loginName": "ops_admin_user"
      },
      "resolvedDate": "2016-08-12T06:57:46+0000",
      "resources": [
        {
          "id": "ad0a218d-7512-435c-9b58-614470ee8658",
          "name": "WORK-PC",
          "type": "DEVICE"
        },
        {
          "id": "bc66e17d-09e0-4f8d-bf54-5bcf52bd62ac",
          "name": "Vit-laptop",
          "type": "DEVICE"
        }
      ],
      "rollbackPlan": "functions",
      "slaDetails": {
        "resolutionBreach": false,
        "resolutionBreachDate": "",
        "resolutionTime": 1440836,
        "responseBreach": false,
        "responseBreachDate": "",
        "responseTime": 1440840
      },
      "source": "INTEGRATION",
      "status": "On Hold",
      "statusUpdatedBy": {
        "email": "escalationmails@opsramp.com",
        "firstName": "Ops",
        "lastName": "Admin",
        "loginName": "superadmin"
      },
      "statusUpdatedDate": "2016-08-12T06:57:58+0000",
      "subject": "Change Request from Alert -  150 ",
      "suspendEndDate": "2016-08-23T03:57:00+0000",
      "testPlan": " $alert.device.hostName ",
      "ticketArisedTime": "",
      "updatedDate": "2016-08-12T06:57:58+0000",
      "workEnd": "2016-08-27T07:30:59+0000",
      "workStart": "2016-08-24T18:56:00+0000"
    }
  ],
  "totalPages": 20,
  "totalResults": 96
}
{
  "descendingOrder": true,
  "nextPage": true,
  "nextPageNo": 0,
  "orderBy": "string",
  "pageNo": 0,
  "pageSize": 0,
  "previousPageNo": 0,
  "results": [
    {
      "alertIds": [
        null
      ],
      "allowedStatus": [
        {
          "id": "string",
          "name": "string",
          "reasonsDefined": true,
          "reasonsEnabled": true
        }
      ],
      "assignedUser": {
        "email": "string",
        "firstName": "string",
        "id": "string",
        "lastName": "string",
        "loginName": "string",
        "phoneNumber": "string"
      },
      "assigneeGroup": {
        "description": "string",
        "id": 0,
        "name": "string",
        "userCount": 0
      },
      "attachedArticles": [
        {
          "id": 0,
          "subject": "string"
        }
      ],
      "attachments": [
        {
          "file": "string",
          "name": "string"
        }
      ],
      "category": {
        "id": 0
      },
      "cc": "string",
      "changePlan": "string",
      "changeType": "string",
      "channelId": "string",
      "client": {
        "activated": true,
        "createdTime": "2019-08-24T14:15:22Z",
        "id": 0,
        "name": "string",
        "uniqueId": "string",
        "updatedTime": "string"
      },
      "createdDate": "2019-08-24T14:15:22Z",
      "createdUser": {
        "email": "string",
        "firstName": "string",
        "id": "string",
        "lastName": "string",
        "loginName": "string",
        "phoneNumber": "string"
      },
      "customFields": [
        {
          "classCode": "CHANGE",
          "defaultValue": "",
          "description": "all partners",
          "displayLabel": "text field",
          "editable": true,
          "fieldType": "TYPE_TEXT",
          "id": "UDF0000003808",
          "mandatory": false,
          "name": "text_field_3808",
          "value": "available"
        },
        {
          "classCode": "CHANGE",
          "defaultValue": "",
          "description": "testing numeric",
          "displayLabel": "numeric",
          "editable": true,
          "fieldType": "TYPE_NUMBER",
          "id": "UDF0000003810",
          "mandatory": false,
          "name": "numeric_3810",
          "value": "120"
        },
        {
          "classCode": "CHANGE",
          "defaultValue": "",
          "description": "Test case",
          "displayLabel": "drop-down-api-lab",
          "editable": true,
          "fieldType": "TYPE_DROPDOWN",
          "id": "UDF0000003790",
          "mandatory": false,
          "name": "drop_down_api_lab_3790",
          "options": [
            {
              "label": "first",
              "value": "1"
            },
            {
              "label": "second",
              "value": "2"
            }
          ],
          "selectedOption": {
            "label": "first",
            "value": "1"
          },
          "value": "1"
        },
        {
          "classCode": "CHANGE",
          "defaultValue": "Test Text",
          "description": "test case for text field",
          "displayLabel": "text-api-lab",
          "editable": true,
          "fieldType": "TYPE_TEXT",
          "id": "UDF0000003791",
          "mandatory": false,
          "name": "text_api_lab_3791",
          "value": "request custom field - text-updated"
        },
        {
          "classCode": "CHANGE",
          "defaultValue": "multi \nline \ntext",
          "description": "test case for multi line text",
          "displayLabel": "multi line text-api-lab",
          "editable": true,
          "fieldType": "TYPE_TEXTAREA",
          "id": "UDF0000003792",
          "mandatory": false,
          "name": "multi_line_text_api_lab_3792",
          "value": "text"
        },
        {
          "classCode": "CHANGE",
          "defaultValue": "1",
          "description": "numeric test case",
          "displayLabel": "Numeric-api-lab",
          "editable": true,
          "fieldType": "TYPE_NUMBER",
          "id": "UDF0000003793",
          "mandatory": false,
          "name": "numeric_api_lab_3793",
          "value": "1"
        },
        {
          "classCode": "CHANGE",
          "defaultValue": "0",
          "description": "test case for check box",
          "displayLabel": "checkbox-api-lab",
          "editable": true,
          "fieldType": "TYPE_CHECKBOX",
          "id": "UDF0000003794",
          "mandatory": false,
          "name": "checkbox_api_lab_3794",
          "options": [
            {
              "label": "yes",
              "value": "1"
            }
          ],
          "selectedOption": {
            "label": "yes",
            "value": "1"
          },
          "value": "1"
        },
        {
          "classCode": "CHANGE",
          "defaultValue": "2016-02-26T00:00:00+0000",
          "description": "test case for date field",
          "displayLabel": "Date-ap-lab",
          "editable": true,
          "fieldType": "TYPE_DATE",
          "id": "UDF0000003795",
          "mandatory": false,
          "name": "date_ap_lab_3795",
          "value": "2016-02-26T00:00:00+0000"
        },
        {
          "classCode": "CHANGE",
          "defaultValue": "2016-02-26T12:13:00+0000",
          "description": "test case for Date and time",
          "displayLabel": "dateTime-api-lab",
          "editable": true,
          "fieldType": "TYPE_DATETIME",
          "id": "UDF0000003796",
          "mandatory": false,
          "name": "datetime_api_lab_3796",
          "value": "2016-02-26T12:13:00+0000"
        }
      ],
      "description": "string",
      "extTicketId": "string",
      "id": "string",
      "knowledgeArticleIds": [
        0
      ],
      "location": "string",
      "oldPriority": "string",
      "oldStatus": "string",
      "plannedEnd": "2019-08-24T14:15:22Z",
      "plannedStart": "2019-08-24T14:15:22Z",
      "priority": "string",
      "priorityUpdatedBy": {
        "email": "string",
        "firstName": "string",
        "id": "string",
        "lastName": "string",
        "loginName": "string",
        "phoneNumber": "string"
      },
      "priorityUpdatedDate": "2019-08-24T14:15:22Z",
      "requester": {
        "email": "string",
        "firstName": "string",
        "id": "string",
        "lastName": "string",
        "loginName": "string",
        "phoneNumber": "string"
      },
      "resources": [
        {
          "id": "string",
          "name": "string",
          "type": "string"
        }
      ],
      "rollbackPlan": "string",
      "slaDetails": {
        "resolutionBreach": true,
        "resolutionBreachDate": "string",
        "resolutionTime": 0,
        "responseBreach": true,
        "responseBreachDate": "string",
        "responseTime": 0
      },
      "source": "string",
      "statusFlow": [
        {
          "createdDate": "2019-08-24T14:15:22Z",
          "notes": "string",
          "reason": "string",
          "status": "string",
          "timeSpent": 0,
          "updatedBy": {
            "email": "string",
            "firstName": "string",
            "id": "string",
            "lastName": "string",
            "loginName": "string",
            "phoneNumber": "string"
          }
        }
      ],
      "statusUpdatedBy": {
        "email": "string",
        "firstName": "string",
        "id": "string",
        "lastName": "string",
        "loginName": "string",
        "phoneNumber": "string"
      },
      "statusUpdatedDate": "2019-08-24T14:15:22Z",
      "subCategory": {
        "id": 0
      },
      "subject": "string",
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