Get SLA policy

This endpoint is used to retrieve the details of a service level agreement policy.

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URL

GET https://{api-url}/api/v2/tenants/{tenantId}/{ticketType}/slaPolicies/{id}

Sample URLs

https://{api-url}/api/v2/tenants/client_8/incidents/slaPolicies/7
https://{api-url}/api/v2/tenants/client_8/serviceRequests/slaPolicies/7

Sample response

{
	"id": 6,
	"name": "P4_INCIDENT_SLA",
	"requestType": "INCIDENT",
	"withinBussinessHours": true,
	"active": true,
	"priority": "Low",
	"createdDate": "2016-07-24T13:59:54+0000",
	"updatedDate": "2016-11-22T09:42:18+0000",
	"responseBreachTime": 18000,
	"resolutionBreachTime": 72000,
	"responseReminders": [{
			"reminderTime": 16200,
			"percentage": 10,
			"cc": "sample@gmail.com"
		},
		{
			"reminderTime": 14400,
			"percentage": 20,
			"cc": "john.smith@gmail.com"
		}
	],
	"resolutionReminders": [{
			"reminderTime": 36000
		},
		{
			"reminderTime": 21600,
			"cc": "sample@gmail.com"
		},
		{
			"reminderTime": 10800,
			"cc": "sample@gmail.com"
		}
	],
	"timezone": {
		"id": "12",
		"name": "GMT",
		"label": "Greenwich Mean Time",
		"code": "GMT"
	},
	"createdBy": {
		"loginName": "john.smith",
		"lastName": "smith",
		"firstName": "john",
		"email": "sample@gmail.com",
		"phoneNumber": "9985512345"
	},
	"updatedBy": {
		"id": "USR0000000018",
		"loginName": "superadmin",
		"lastName": "Admin",
		"firstName": "SP",
		"email": "sample@gmail.com",
		"phoneNumber": ""
	},
	"businessSchedule": {
		"startTime": "10:00:00",
		"endTime": "20:00:00",
		"sunday": false,
		"monday": true,
		"tuesday": true,
		"wednesday": true,
		"thursday": true,
		"friday": true,
		"saturday": false
	}
}