Get service request

This endpoint is used to retrieve the details of a service request.

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URL

GET https://{api-url}/api/v2/tenants/{clientId}/serviceRequests/{serviceRequestId}

Sample URLs

https://{api-url}/api/v2/tenants/client_1000/serviceRequests/SRQ0000001113

Date format is yyyy-MM-ddTHH:mm:ssZ (GMT).

Sample response

{
	"id": "SRQ0000001113",
	"subject": "Renewal of Windows License",
	"description": "Windows license is expiring soon, need to renew the license.",
	"status": "Resolved",
	"oldStatus": "Open",
	"priority": "High",
	"oldPriority": "Low",
	"requester": {
		"loginName": "superadmin",
		"lastName": "Admin",
		"firstName": "OpsRamp",
		"email": "escalationmails@gmail.com"
	},
	"assignedUser": {
		"id": "USR0000000011",
		"loginName": "brocade.Inc",
		"lastName": "Inc Admin",
		"firstName": "Brocade",
		"email": "brocade@gmail.com"
	},
	"assigneeGroup": {
		"id": 5,
		"name": "Brocade Inc Users",
		"description": "Brocade Partner Users"
	},
	"resources": [{
			"id": "481af404-33a6-4d61-af77-c483ca6641fa",
			"name": "VTHLPT1000",
			"type": "DEVICE"
		},
		{
			"id": "SGP-7adf3762-f310-4c14-9ecd-443eb7c6c208",
			"name": "VTH-SERVICES",
			"type": "SERVICE"
		},
		{
			"id": "DGP-8d44a504-fd4b-4a78-ba34-2dfdf3ffb85e",
			"name": "VTH-ADMIN-DEVS",
			"type": "DEVICE_GROUP"
		}
	],
	"extTicketId": "VNXC0090344",
	"customFields": [{
			"id": "UDF0000003808",
			"classCode": "SERVICEREQUEST",
			"displayLabel": "text field",
			"name": "text_field_3808",
			"fieldType": "TYPE_TEXT",
			"mandatory": false,
			"editable": true,
			"description": "all partners",
			"value": "available",
			"defaultValue": ""
		},
		{
			"id": "UDF0000003810",
			"classCode": "SERVICEREQUEST",
			"displayLabel": "numeric",
			"name": "numeric_3810",
			"fieldType": "TYPE_NUMBER",
			"mandatory": false,
			"editable": true,
			"description": "testing numeric",
			"value": "120",
			"defaultValue": ""
		},
		{
			"id": "UDF0000003790",
			"classCode": "SERVICEREQUEST",
			"displayLabel": "drop-down-api-lab",
			"name": "drop_down_api_lab_3790",
			"fieldType": "TYPE_DROPDOWN",
			"mandatory": false,
			"editable": true,
			"description": "Test case",
			"options": [{
					"label": "first",
					"value": "1"
				},
				{
					"label": "second",
					"value": "2"
				}
			],
			"value": "1",
			"defaultValue": "",
			"selectedOption": {
				"label": "first",
				"value": "1"
			}
		},
		{
			"id": "UDF0000003791",
			"classCode": "SERVICEREQUEST",
			"displayLabel": "text-api-lab",
			"name": "text_api_lab_3791",
			"fieldType": "TYPE_TEXT",
			"mandatory": false,
			"editable": true,
			"description": "test case for text field",
			"value": "request custom field - text-updated",
			"defaultValue": "Test Text"
		},
		{
			"id": "UDF0000003792",
			"classCode": "SERVICEREQUEST",
			"displayLabel": "multi line text-api-lab",
			"name": "multi_line_text_api_lab_3792",
			"fieldType": "TYPE_TEXTAREA",
			"mandatory": false,
			"editable": true,
			"description": "test case for multi line text",
			"value": "text",
			"defaultValue": "multi \nline \ntext"
		},
		{
			"id": "UDF0000003793",
			"classCode": "SERVICEREQUEST",
			"displayLabel": "Numeric-api-lab",
			"name": "numeric_api_lab_3793",
			"fieldType": "TYPE_NUMBER",
			"mandatory": false,
			"editable": true,
			"description": "numeric test case",
			"value": "1",
			"defaultValue": "1"
		},
		{
			"id": "UDF0000003794",
			"classCode": "SERVICEREQUEST",
			"displayLabel": "checkbox-api-lab",
			"name": "checkbox_api_lab_3794",
			"fieldType": "TYPE_CHECKBOX",
			"mandatory": false,
			"editable": true,
			"description": "test case for check box",
			"options": [{
				"label": "yes",
				"value": "1"
			}],
			"value": "1",
			"defaultValue": "0",
			"selectedOption": {
				"label": "yes",
				"value": "1"
			}
		},
		{
			"id": "UDF0000003795",
			"classCode": "SERVICEREQUEST",
			"displayLabel": "Date-ap-lab",
			"name": "date_ap_lab_3795",
			"fieldType": "TYPE_DATE",
			"mandatory": false,
			"editable": true,
			"description": "test case for date field",
			"value": "2016-02-26T00:00:00+0000",
			"defaultValue": "2016-02-26T00:00:00+0000"
		},
		{
			"id": "UDF0000003796",
			"classCode": "SERVICEREQUEST",
			"displayLabel": "dateTime-api-lab",
			"name": "datetime_api_lab_3796",
			"fieldType": "TYPE_DATETIME",
			"mandatory": false,
			"editable": true,
			"description": "test case for Date and time",
			"value": "2016-02-26T12:13:00+0000",
			"defaultValue": "2016-02-26T12:13:00+0000"
		}
	],
	"cc": "brocade@gmail.com, escalationmails@gmail.com",
	"ticketArisedTime": "",
	"createdUser": {
		"loginName": "superadmin",
		"lastName": "Admin",
		"firstName": "OpsRamp",
		"email": "escalationmails@gmail.com"
	},
	"reason": "Done, Hence moving service request to resolved",
	"category": {
		"id": 14,
		"name": "Service Urgency Level"
	},
	"alertIds": [],
	"reOpenCount": 0,
	"createdDate": "2016-07-24T11:02:53+0000",
	"allowedStatus": [{
			"id": "1",
			"name": "New",
			"reasonsEnabled": false,
			"reasonsDefined": false
		},
		{
			"id": "2",
			"name": "Open",
			"reasonsEnabled": true,
			"reasonsDefined": true
		},
		{
			"id": "3",
			"name": "Pending",
			"reasonsEnabled": true,
			"reasonsDefined": true
		},
		{
			"id": "5",
			"name": "Closed",
			"reasonsEnabled": true,
			"reasonsDefined": true
		},
		{
			"id": "6",
			"name": "On Hold",
			"reasonsEnabled": true,
			"reasonsDefined": false
		}
	],
	"client": {
		"id": 8,
		"uniqueId": "client_8",
		"name": "Brocade Lab",
		"activated": true
	},
	"subCategory": {
		"id": 17,
		"name": "High"
	},
	"updatedDate": "2016-08-12T07:47:46+0000",
	"priorityUpdatedBy": {
		"loginName": "superadmin",
		"lastName": "Admin",
		"firstName": "OpsRamp",
		"email": "escalationmails@gmail.com"
	},
	"priorityUpdatedDate": "2016-08-12T07:47:15+0000",
	"statusUpdatedBy": {
		"loginName": "superadmin",
		"lastName": "Admin",
		"firstName": "OpsRamp",
		"email": "escalationmails@gmail.com"
	},
	"statusUpdatedDate": "2016-08-12T07:47:46+0000",
	"resolvedDate": "2016-08-12T07:47:46+0000",
	"slaDetails": {
		"resolutionTime": 1629879,
		"responseTime": 1629892,
		"responseBreach": false,
		"resolutionBreach": false,
		"responseBreachDate": "",
		"resolutionBreachDate": ""
	},
	"source": "PORTAL",
	"serviceCatalogItemId": "0",
	"statusFlow": [{
			"status": "New",
			"timeSpent": 1492634,
			"createdDate": "2016-07-25T12:42:19+0000",
			"updatedBy": {
				"loginName": "John.Smith",
				"lastName": "Smith",
				"firstName": "John",
				"email": "john.s@domain.com"
			}
		},
		{
			"status": "Resolved",
			"reason": "Resolving as fixed",
			"notes": "resolution summary",
			"timeSpent": 18,
			"createdDate": "2016-08-11T19:19:33+0000",
			"updatedBy": {
				"loginName": "john.smith",
				"lastName": "smith",
				"firstName": "john",
				"email": "sample@gmail.com"
			}
		},
		{
			"status": "Open",
			"timeSpent": 27,
			"reason": "Re-opening as per comments",
			"createdDate": "2016-08-11T19:19:51+0000",
			"updatedBy": {
				"loginName": "john.smith",
				"lastName": "smith",
				"firstName": "john",
				"email": "sample@gmail.com"
			}
		},
		{
			"status": "Resolved",
			"reason": "Done, Hence moving service request to resolved",
			"notes": "resolution summary",
			"createdDate": "2016-08-12T07:47:46+0000",
			"updatedBy": {
				"id": "USR0000000018",
				"loginName": "superadmin",
				"lastName": "Admin",
				"firstName": "SP",
				"email": "sample@gmail.com"
			}
		}
	],
	"attachedRequests": [{
			"id": "INC0000001340"
		},
		{
			"id": "INC0000001341"
		},
		{
			"id": "INC0000001345"
		},
		{
			"id": "INC0000001366"
		}
	],
	"knowledgeArticleIds": [25, 16],
	"attachedArticles": [{
			"id": 25,
			"subject": "Frequently Asked Questions on Windows License"
		},
		{
			"id": 16,
			"subject": "Updated Windows Version"
		}
	]
}