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Create or update forward mapping

This endpoint is used to create or update a forward mapping based on priority.

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URL

POST https://{api-url}/api/v2/tenants/{tenantId}/incidents/forwardMapping

Sample URLs

To create (or update) partner-level forward mapping:

https://{api-url}/api/v2/tenants/msp_3/incidents/forwardMapping

To create (or update) client-level forward mapping:

https://{api-url}/api/v2/tenants/client_32/incidents/forwardMapping

Priority assigned to previously created incidents do not change with new priority mappings.

Sample request

[{
	"priority": "Normal",
	"businessImpact": {
		"uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f",
		"name": "Server Restart",
		"description": "Servers in West Zone are restarted"
	},
	"urgency": {
		"uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd",
		"name": "Very Low",
		"description": "description\n"
	}
}, {
	"priority": "Normal",
	"businessImpact": {
		"uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9",
		"name": "Software Updates",
		"description": "Software updates on Windows devices"
	},
	"urgency": {
		"uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd",
		"name": "1 week",
		"description": "Time limit for software updates on Windows devices"
	}
}, {
	"priority": "High",
	"businessImpact": {
		"uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b",
		"name": "Servers down",
		"description": "Network servers are down"
	},
	"urgency": {
		"uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd",
		"name": "2 hours",
		"description": "Network servers should be up within 2 hours"
	}
}, {
	"priority": "High",
	"businessImpact": {
		"uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f",
		"name": "Database slowdown",
		"description": "Issue with database in East Zone"
	},
	"urgency": {
		"uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d",
		"name": "2 hours",
		"description": "High load of transactional data"
	}
}, {
	"priority": "Low",
	"businessImpact": {
		"uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9",
		"name": "Unable to generate Incident logs",
		"description": "Require Incident logs for ABC client"
	},
	"urgency": {
		"uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d",
		"name": "Medium",
		"description": "Require Incident logs of ABC client"
	}
}, {
	"priority": "Low",
	"businessImpact": {
		"uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b",
		"name": "Antivirus updates on Windows devices",
		"description": "Monthly Antivirus updates on Windows devices"
	},
	"urgency": {
		"uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d",
		"name": "Medium",
		"description": "Windows should be up by 12 noon PST "
	}
}, {
	"priority": "Very Low",
	"businessImpact": {
		"uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f",
		"name": "Test servers not accessible",
		"description": "Servers for demo purpose are not accessible"
	},
	"urgency": {
		"uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb",
		"name": "5 days",
		"description": "Test servers of the Trial project are down"
	}
}, {
	"priority": "Very Low",
	"businessImpact": {
		"uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9",
		"name": "Incident Report",
		"description": "Unable to generate incident report for XYZ client"
	},
	"urgency": {
		"uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb",
		"name": "1 week",
		"description": "Incident report for XYZ client"
	}
}, {
	"priority": "Urgent",
	"businessImpact": {
		"uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b",
		"name": "Email server down",
		"description": "Email server down from 30 minutes"
	},
	"urgency": {
		"uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb",
		"name": "1 hour",
		"description": "Email servers down"
	}
}]

Sample response

[{
	"priority": "Normal",
	"businessImpact": {
		"uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f",
		"name": "Server Restart",
		"description": "Servers in West Zone are restarted"
	},
	"urgency": {
		"uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd",
		"name": "Very Low",
		"description": "description\n"
	}
}, {
	"priority": "Normal",
	"businessImpact": {
		"uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9",
		"name": "Software Updates",
		"description": "Software updates on Windows devices"
	},
	"urgency": {
		"uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd",
		"name": "1 week",
		"description": "Time limit for software updates on Windows devices"
	}
}, {
	"priority": "High",
	"businessImpact": {
		"uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b",
		"name": "Servers down",
		"description": "Network servers are down"
	},
	"urgency": {
		"uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd",
		"name": "2 hours",
		"description": "Network servers should be up within 2 hours"
	}
}, {
	"priority": "High",
	"businessImpact": {
		"uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f",
		"name": "Database slowdown",
		"description": "Issue with database in East Zone"
	},
	"urgency": {
		"uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d",
		"name": "2 hours",
		"description": "High load of transactional data"
	}
}, {
	"priority": "Low",
	"businessImpact": {
		"uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9",
		"name": "Unable to generate Incident logs",
		"description": "Require Incident logs for ABC client"
	},
	"urgency": {
		"uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d",
		"name": "Medium",
		"description": "Require Incident logs of ABC client"
	}
}, {
	"priority": "Low",
	"businessImpact": {
		"uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b",
		"name": "Antivirus updates on Windows devices",
		"description": "Monthly Antivirus updates on Windows devices"
	},
	"urgency": {
		"uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d",
		"name": "Medium",
		"description": "Windows should be up by 12 noon PST "
	}
}, {
	"priority": "Very Low",
	"businessImpact": {
		"uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f",
		"name": "Test servers not accessible",
		"description": "Servers for demo purpose are not accessible"
	},
	"urgency": {
		"uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb",
		"name": "5 days",
		"description": "Test servers of the Trial project are down"
	}
}, {
	"priority": "Very Low",
	"businessImpact": {
		"uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9",
		"name": "Incident Report",
		"description": "Unable to generate incident report for XYZ client"
	},
	"urgency": {
		"uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb",
		"name": "1 week",
		"description": "Incident report for XYZ client"
	}
}, {
	"priority": "Urgent",
	"businessImpact": {
		"uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b",
		"name": "Email server down",
		"description": "Email server down from 30 minutes"
	},
	"urgency": {
		"uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb",
		"name": "1 hour",
		"description": "Email servers down"
	}
}]