Documentation is now available for the Fall 2020 Update release!

Tickets

Endpoints associated with tickets.

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In this section

Add response to a change request

This endpoint is used to add a response to a change request.

Add response to a problem

This endpoint is used to add a response to a problem.

Add response to a service request

This endpoint is used to add a response to a service request.

Add response to a time bound request

This endpoint is used to add a response to a time bound request.

Add response to an incident

This endpoint is used to add a response to an incident.

Add response to task

This endpoint is used to add a response to a task.

Close change request

This endpoint is used to close a change request.

Close incident

This endpoint is used to close an incident.

Close problem

This endpoint is used to close a problem.

Close service request

This endpoint is used to close a service request.

Close task

This endpoint is used to close a task.

Close time bound request

This endpoint is used to close a time bound request.

Create business impact

This endpoint is used to create a business impact on an incident.

Create change request

This endpoint is used to create a change request.

Create change request categories

This endpoint is used to create categories for the change request entity type.

Create incident

This endpoint is used to create an incident.

Create incident categories

This endpoint is used to create categories for the incident entity type.

Create or update forward mapping

This endpoint is used to create or update a forward mapping based on priority.

Create or update reverse mapping

This endpoint is used to create or update a reverse mapping of priorities for incidents.

Create problem

This endpoint is used to create a problem.

Create problem categories

This endpoint is used to create categories for the problem entity type.

Create service request

This endpoint is used to create a service request.

Create service request categories

This endpoint is used to create categories for the service request entity type.

Create task

This endpoint is used to create a task.

Create ticket notes

This endpoint is used to creates for a ticket.

Create time bound request

This endpoint is used to create a time bound request.

Create urgency

This endpoint is used to create urgency.

Custom forms introduction

An introduction to custom forms.

Delete ticket note

This endpoint is used to delete note of a ticket.

Download change request response attachment

This endpoint is used to download the response attachment attached to a change request.

Download incident response attachment

This endpoint is used to download the response attachment attached to an incident.

Download problem response attachment

This endpoint is used to download the response attachment attached to a problem.

Download service request response attachment

This endpoint is used to download the response attachment attached to a service request.

Download task response attachment

This endpoint is used to download the response attachment attached to a task.

Download time bound request response attachment

This endpoint is used to download the response attachment attached to a time bound request.

Get a ticket note

This endpoint is used to retrieve a note from a ticket.

Get activity log of a change request

This endpoint is used to retrieve user activities on a change request.

Get activity log of a problem

This endpoint is used to retrieve user activities on a problem.

Get activity log of a service request

This endpoint is used to retrieve user activities on a service request.

Get activity log of a task

This endpoint is used to retrieve a list of user activities on a task..

Get activity log of a time bound request

This endpoint is used to retrieve user activities on a time bound request.

Get activity log of an incident

This endpoint is used to retrieve user activities on an incident.

Get business impacts

Business impact defines the severity of an entity in the business.

Get change request

This endpoint is used to retrieve the details of a change request.

Get change request custom form

This endpoint is used to retrieve the custom form for a change request.

Get change request responses

This endpoint is used to retrieve responses of a change request.

Get custom field

This endpoint is used to retrieve the details of a custom field.

Get custom fields

This endpoint is used to retrieve details of custom fields attached to an entity.

Get forward mapping details

This endpoint is used to retrieve details of forward mapping priorities.

Get incident

This endpoint is used to retrieve the details of an incident.

Get incident custom form

This endpoint is used to retrieve the custom form for an incident.

Get incident responses

This endpoint is used to retrieve responses of an incident.

Get multiple ticket notes

This endpoint is used to retrieve multiple notes from a ticket.

Get problem

This endpoint is used to retrieve the details of a problem.

Get problem custom form

This endpoint is used to retrieve the custom form for a problem.

Get problem responses

This endpoint is used to retrieve responses of a problem.

Get reverse mapping details

This endpoint is used to retrieve details of reverse mapping priorities.

Get service desk list of categories

This endpoint is used to retrieve the list of categories for an entity type.

Get service request

This endpoint is used to retrieve the details of a service request.

Get service request custom form

This endpoint is used to retrieve the custom form for a service request.

Get service request responses

This endpoint is used to retrieve responses of a service request.

Get SLA policy

This endpoint is used to retrieve the details of a service level agreement policy.

Get status change reasons

This endpoint is used to fetch the status change reasons of a ticket.

Get task

This endpoint is used to retrieve details of a task.

Get task responses

This endpoint is used to retrieve responses of a task.

Get time bound request

This endpoint is used to retrieve the details of a time bound request.

Get time bound responses

This endpoint is used to retrieve responses of a time bound request.

Get time-bound request custom form

This endpoint is used to retrieve the custom form for a time-bound request.

Get urgencies

This endpoint is used to retrieve the list of urgencies of an incident.

Priority mapping introduction

An introduction to forward and reverse priority mapping.

Search change requests

This endpoint is used to search for change requests.

Search incidents

This endpoint is used to search for incidents.

Search problems

This endpoint is used to search problems.

Search service requests

This endpoint is used to search for service requests.

Search SLA policies

This endpoint is used to retrieve a list of all service level agreement policies along with their details.

Search tasks

This endpoint is used to search for the tasks.

Search time bound requests

This endpoint is used to search for time bound requests.

Update business impact

This endpoint is used to update a business impact on an incident.

Update change request

This endpoint is used to update a change request.

Update change request category

This endpoint is used to update a category of the entity type Change Request.

Update incident

This endpoint is used to update an incident.

Update incident category

This endpoint is used to update a category of entity type Incident.

Update problem

This endpoint is used to update a problem.

Update problem category

This endpoint is used to update a category of the entity type Problem.

Update service request

This endpoint is used to update a service request.

Update service request category

This endpoint is used to update a category of entity type Service Request.

Update task

This endpoint is used to update a task.

Update ticket notes

This endpoint is used to update a note of a ticket.

Update time bound request

This endpoint is used to update a time bound request.

Update urgency

This endpoint is used to update urgency.