Documentation is now available for the Fall 2020 Update release!

Knowledge Base

Endpoints associated with knowledge base articles and categories.

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In this section

Add comment

This endpoint is used to update comments to the article.

Create article

This endpoint is used to create a knowledge base article.

Create KB category

This endpoint is used to create a knowledge base category.

Create template

This endpoint is used to create a knowledge base template.

Delete a KB category

This endpoint is used to delete a knowledge base category.

Delete article

This endpoint is used to delete a knowledge base category.

Delete template

This endpoint is used to delete a knowledge base template.

Download article attachment

This endpoint is used to download any attachment of an article.

Download article attachment (comments)

This endpoint is used to download any attachment (comments) of an article.

Get a KB category

This endpoint is used to retrieve a knowledge base category.

Get article

This endpoint is used to get the knowledge base article.

Get article activity log

This endpoint is used to get activity log with provided details of an article.

Get list of articles

This endpoint is used to get list of articles.

Get list of comments

This endpoint is used to get list of comments of an article.

Get list of KB categories

This endpoint is used to retrieve list of knowledge base categories.

Get list of templates

This endpoint is used to get the list of knowledge base templates.

Get sub-category

This endpoint is used to retrieve the list of sub-categories of a knowledge base category.

Get template

This endpoint is used to get the template details of a knowledge base article.

Restore category

This endpoint is used to retrieve a knowledge base category from TRASH.

Search articles

This endpoint is used to search for the list of articles in a knowledge base category.

Share article

This endpoint is used to share the knowledge base article.

Update a KB category

This endpoint is used to update a knowledge base category.

Update article

This endpoint is used to update a knowledge base article.

Update template

This endpoint is used to update a knowledge base template.