Endpoint
/api/v2/tenants/{tenantId}/integrations/installed/{installedIntgId}/mappingAttr
Path Parameters
tenantId
string

Describes the client ID or msp ID of the tenant

installedIntgId
string

Unique Identifier of the installed integration

Responses

OK

[
  {
    "attrName": "incident.assigneeGroup.name",
    "attrValues": [
      {
        "attrValue": "Brocade Inc Users",
        "thirdPartyAttrValue": "brcIncOB"
      }
    ],
    "entityType": "INCIDENT",
    "mode": "OUTBOUND",
    "name": "Assignee group name",
    "thirdPartyAttrName": "group.name",
    "thirdPartyEntityType": "INCIDENTS"
  },
  {
    "attrName": "incident.status.name",
    "attrValues": [
      {
        "attrValue": "Closed",
        "thirdPartyAttrValue": "Completed"
      }
    ],
    "entityType": "INCIDENT",
    "mode": "OUTBOUND",
    "name": "Status",
    "thirdPartyAttrName": "State",
    "thirdPartyEntityType": "INCIDENTS"
  },
  {
    "attrName": "incident.priority.name",
    "attrValues": [
      {
        "attrValue": "Very Low",
        "thirdPartyAttrValue": "Low"
      }
    ],
    "entityType": "INCIDENT",
    "mode": "OUTBOUND",
    "name": "Priority",
    "thirdPartyAttrName": "Level of Importance",
    "thirdPartyEntityType": "INCIDENTS"
  },
  {
    "attrName": "incident.priority.name",
    "attrValues": [
      {
        "attrValue": "Very Low",
        "thirdPartyAttrValue": "Low"
      }
    ],
    "entityType": "INCIDENT",
    "mode": "INBOUND",
    "name": "Priority",
    "thirdPartyAttrName": "priority",
    "thirdPartyEntityType": "INCIDENTS"
  }
]
[
  {
    "attrName": "incident.status.name",
    "attrValues": [
      {
        "attrValue": "Closed",
        "thirdPartyAttrValue": "Completed"
      }
    ],
    "entityType": "INCIDENT",
    "mode": "INBOUND",
    "name": "Status",
    "thirdPartyAttrName": "state",
    "thirdPartyEntityType": "INCIDENTS"
  }
]
[
  {
    "attrName": "serviceRequest.status.name",
    "attrValues": [
      {
        "attrValue": "Closed",
        "thirdPartyAttrValue": "Completed"
      }
    ],
    "entityType": "SERVICEREQUEST",
    "mode": "OUTBOUND",
    "name": "Status",
    "thirdPartyAttrName": "state",
    "thirdPartyEntityType": "SERVICEREQUESTS"
  },
  {
    "attrName": "serviceRequest.priority.name",
    "attrValues": [
      {
        "attrValue": "Very Low",
        "thirdPartyAttrValue": "Low"
      }
    ],
    "entityType": "SERVICEREQUEST",
    "mode": "OUTBOUND",
    "name": "Priority",
    "thirdPartyAttrName": "Preference",
    "thirdPartyEntityType": "SERVICEREQUESTS"
  }
]
Endpoint
/api/v2/tenants/{tenantId}/integrations/installed/{installedIntgId}/mappingAttr
Path Parameters
tenantId
string

Describes the client ID or msp ID of the tenant

installedIntgId
string

Unique Identifier of the installed integration

inboundConfig
object

inboundConfig.attrValues
Mapping attribute values:
inboundConfig.entityType
OpsRamp entity type.
inboundConfig.mode
inboundConfig.name
OpsRamp attribute name.
inboundConfig.tenantAttrName
Third-party attribute name.
inboundConfig.tenantEntityType
Third-party entity type.
outboundConfig
object

outboundConfig.attrValues
Mapping attribute values:
outboundConfig.entityType
OpsRamp entity type.
outboundConfig.mode
outboundConfig.name
OpsRamp attribute name.
outboundConfig.tenantAttrName
Third-party attribute name.
outboundConfig.tenantEntityType
Third-party entity type.
{
  "inboundConfig": {
    "mapAttributes": [
      {
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          },
          {
            "attrValue": "New",
            "thirdPartyAttrValue": "New"
          },
          {
            "attrValue": "On Hold",
            "thirdPartyAttrValue": "Delay"
          },
          {
            "attrValue": "Pending",
            "thirdPartyAttrValue": "In Line"
          },
          {
            "attrValue": "Resolved",
            "thirdPartyAttrValue": "Fixed"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "SRQ"
      },
      {
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Important"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "Minor"
          },
          {
            "attrValue": "Normal",
            "thirdPartyAttrValue": "Major"
          },
          {
            "attrValue": "Urgent",
            "thirdPartyAttrValue": "V. Important"
          },
          {
            "attrValue": "Very Low",
            "thirdPartyAttrValue": "Low"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Priority",
        "thirdPartyAttrName": "severity",
        "thirdPartyEntityType": "SRQ"
      }
    ]
  }
}
{
  "outboundConfig": {
    "mapAttributes": [
      {
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          },
          {
            "attrValue": "New",
            "thirdPartyAttrValue": "New"
          },
          {
            "attrValue": "On Hold",
            "thirdPartyAttrValue": "Delay"
          },
          {
            "attrValue": "Pending",
            "thirdPartyAttrValue": "In Line"
          },
          {
            "attrValue": "Resolved",
            "thirdPartyAttrValue": "Fixed"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "SRQ"
      },
      {
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Important"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "Minor"
          },
          {
            "attrValue": "Normal",
            "thirdPartyAttrValue": "Major"
          },
          {
            "attrValue": "Urgent",
            "thirdPartyAttrValue": "V. Important"
          },
          {
            "attrValue": "Very Low",
            "thirdPartyAttrValue": "Low"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Priority",
        "thirdPartyAttrName": "severity",
        "thirdPartyEntityType": "SRQ"
      }
    ]
  }
}

Responses

OK

[
  {
    "attrName": "serviceRequest.status.name",
    "attrValues": [
      {
        "attrValue": "Open",
        "thirdPartyAttrValue": "In Progress"
      },
      {
        "attrValue": "Closed",
        "thirdPartyAttrValue": "Completed"
      },
      {
        "attrValue": "New",
        "thirdPartyAttrValue": "New"
      },
      {
        "attrValue": "On Hold",
        "thirdPartyAttrValue": "Delay"
      },
      {
        "attrValue": "Pending",
        "thirdPartyAttrValue": "In Line"
      },
      {
        "attrValue": "Resolved",
        "thirdPartyAttrValue": "Fixed"
      }
    ],
    "entityType": "SERVICEREQUEST",
    "name": "Status",
    "thirdPartyAttrName": "Status",
    "thirdPartyEntityType": "SRQ"
  },
  {
    "attrName": "serviceRequest.priority.name",
    "attrValues": [
      {
        "attrValue": "High",
        "thirdPartyAttrValue": "Important"
      },
      {
        "attrValue": "Low",
        "thirdPartyAttrValue": "Minor"
      },
      {
        "attrValue": "Normal",
        "thirdPartyAttrValue": "Major"
      },
      {
        "attrValue": "Urgent",
        "thirdPartyAttrValue": "V. Important"
      },
      {
        "attrValue": "Very Low",
        "thirdPartyAttrValue": "Low"
      }
    ],
    "entityType": "SERVICEREQUEST",
    "name": "Priority",
    "thirdPartyAttrName": "severity",
    "thirdPartyEntityType": "SRQ"
  }
]
[
  {
    "attrName": "serviceRequest.status.name",
    "attrValues": [
      {
        "attrValue": "Open",
        "thirdPartyAttrValue": "In Progress"
      },
      {
        "attrValue": "Closed",
        "thirdPartyAttrValue": "Completed"
      },
      {
        "attrValue": "New",
        "thirdPartyAttrValue": "New"
      },
      {
        "attrValue": "On Hold",
        "thirdPartyAttrValue": "Delay"
      },
      {
        "attrValue": "Pending",
        "thirdPartyAttrValue": "In Line"
      },
      {
        "attrValue": "Resolved",
        "thirdPartyAttrValue": "Fixed"
      }
    ],
    "entityType": "SERVICEREQUEST",
    "name": "Status",
    "thirdPartyAttrName": "Status",
    "thirdPartyEntityType": "SRQ"
  },
  {
    "attrName": "serviceRequest.priority.name",
    "attrValues": [
      {
        "attrValue": "High",
        "thirdPartyAttrValue": "Important"
      },
      {
        "attrValue": "Low",
        "thirdPartyAttrValue": "Minor"
      },
      {
        "attrValue": "Normal",
        "thirdPartyAttrValue": "Major"
      },
      {
        "attrValue": "Urgent",
        "thirdPartyAttrValue": "V. Important"
      },
      {
        "attrValue": "Very Low",
        "thirdPartyAttrValue": "Low"
      }
    ],
    "entityType": "SERVICEREQUEST",
    "name": "Priority",
    "thirdPartyAttrName": "severity",
    "thirdPartyEntityType": "SRQ"
  }
]