Endpoint
/api/v2//tenants/{tenantId}/integrations/events/placeHolders/{entityType}
Path Parameters
tenantId
string

Describes the client ID or msp ID of the tenant

entityType
string

Mapped property

Responses

OK

descendingOrder
boolean

nextPage
boolean

pageNo
integer

pageSize
integer

results
array

results.description
results.name
results.value
totalPages
integer

totalResults
integer

{
  "descendingOrder": false,
  "nextPage": false,
  "pageNo": 1,
  "pageSize": 100,
  "previousPageNo": 0,
  "results": [
    {
      "description": "Access URL of the incident",
      "name": "Access URL",
      "value": "$utils.ticketAccessURL($incident.id,$incident.client.id,$incident.msp.id,$incident.serviceProviderId)"
    },
    {
      "description": "Alert id(s) of the incident incase incident is created from alert",
      "name": "Alert ID(s)",
      "value": "$incident.alertList"
    },
    {
      "description": "Source of the alert in case the incident is created from alert",
      "name": "Alert source",
      "value": "$incident.tagValues.alertSource"
    },
    {
      "description": "Assigned device id(s) of the incident",
      "name": "Assigned device id(s)",
      "value": "$incident.deviceIds"
    },
    {
      "description": "Name(s) of the incident",
      "name": "Assigned Name(s)",
      "value": "$incident.deviceList"
    },
    {
      "description": "Assigned device(s) location of the incident",
      "name": "Assigned device(s) location",
      "value": "$incident.deviceLocation"
    },
    {
      "description": "Assigned user to the incident",
      "name": "Assigned user",
      "value": "$incident.assignedTo.fullName"
    },
    {
      "description": "Assignee Group name of the Incident",
      "name": "Assignee group name",
      "value": "$incident.assigneeGroup.name"
    },
    {
      "description": "Associated changeRequest ID of the incident",
      "name": "Associated change request ID",
      "value": "$incident.changeRequest.id"
    },
    {
      "description": "Associated parent incident ID of the incident",
      "name": "Associated incident ID",
      "value": "$incident.parentTicket.id"
    },
    {
      "description": "Associated problem ID of the incident",
      "name": "Associated problem ID",
      "value": "$incident.problem.id"
    },
    {
      "description": "Attached file content in base64 binary data",
      "name": "Attachment base64 binary",
      "value": "$utils.attachmentData($resource)"
    },
    {
      "description": "Attached file name of incident",
      "name": "Attachment file name",
      "value": "$utils.attachmentFileName($resource)"
    },
    {
      "description": "Attached file type of incident",
      "name": "Attachment type",
      "value": "$utils.attachmentFileType($resource)"
    },
    {
      "description": "Category of the Incident",
      "name": "Category",
      "value": "$incident.entityCategory.categoryName"
    },
    {
      "description": "Client name of the incident",
      "name": "Client name",
      "value": "$incident.client.name"
    },
    {
      "description": "Client UniqueId of the Incident",
      "name": "Client unique ID",
      "value": "$incident.client.uniqueId"
    },
    {
      "description": "Comment of the Incident",
      "name": "Comment",
      "value": "$incident.response"
    },
    {
      "description": "Created date of the Incident",
      "name": "Created date",
      "value": "$utils.convertDate($incident.createdDate,'yyyy-MM-dd'T'HH:mm:ssZ')"
    },
    {
      "description": "Description of the incident",
      "name": "Descritpion",
      "value": "$incident.impact"
    },
    {
      "description": "Due date of the Incident",
      "name": "Due date",
      "value": "$utils.convertDate($incident.dueDate,'yyyy-MM-dd'T'HH:mm:ssZ')"
    },
    {
      "description": "Integrated third-party ticket ID",
      "name": "External ticket ID",
      "value": "$utils.extEntityId($incident.id,$installedAppId,$entity)"
    },
    {
      "description": "ID of the incident",
      "name": "Incident ID",
      "value": "$incident.uniqueId"
    },
    {
      "description": "Latest comment description",
      "name": "Latest comment description",
      "value": "$incident.latestResponse.description"
    },
    {
      "description": "Response Subject of the Incident",
      "name": "Latest comment subject",
      "value": "$incident.latestResponse.subject"
    },
    {
      "description": "Response visibleToCustomer of the Incident",
      "name": "Latest comment visible to customer",
      "value": "$incident.latestResponse.visibleToCustomer"
    },
    {
      "description": "User who added latest response to incident",
      "name": "Latest comments added by",
      "value": "$incident.latestResponse.creator.name"
    },
    {
      "description": "Partner name of the incident",
      "name": "Partner name",
      "value": "$incident.msp.name"
    },
    {
      "description": "Partner UniqueId of the Incident",
      "name": "Partner unique ID",
      "value": "$incident.msp.uniqueId"
    },
    {
      "description": "Priority of the incident",
      "name": "Priority",
      "value": "$incident.priority.name"
    },
    {
      "description": "User who updated priority of the incident",
      "name": "Priority updated by",
      "value": "$incident.priorityUpdatedBy.name"
    },
    {
      "description": "psaTicketId of the Incident",
      "name": "PSA Ticket ID",
      "value": "$incident.psaTicketId"
    },
    {
      "description": "Corresponding reason to change incident status",
      "name": "Reason to change status",
      "value": "$incident.reason.name"
    },
    {
      "description": "User who has created the incident",
      "name": "Reported user name",
      "value": "$incident.requester.name"
    },
    {
      "description": "Resolution summary of the Incident",
      "name": "Resolution summary",
      "value": "$incident.notes"
    },
    {
      "description": "From which source the incident was created (e.g, Alert or API, etc..)",
      "name": "Source entity",
      "value": "$incident.sourceEntityType.name"
    },
    {
      "description": "ID of the source from which incident was created(e.g, Alert ID)",
      "name": "Source entity ID",
      "value": "$incident.sourceEntityTypeId"
    },
    {
      "description": "From which policy the incident was created (e.g, Autoincident, etc..) if any",
      "name": "Source policy",
      "value": "$incident.sourcePolicyType.name"
    },
    {
      "description": "ID of the policy from which incident was created(e.g, Autoincident policy ID)",
      "name": "Source policy ID",
      "value": "$incident.sourcePolicyTypeId"
    },
    {
      "description": "Status of the incident",
      "name": "Status",
      "value": "$incident.status.name"
    },
    {
      "description": "User who updated the status of the incident",
      "name": "Status updated by",
      "value": "$incident.statusUpdatedBy.name"
    },
    {
      "description": "Sub Category of the Incident",
      "name": "Sub category",
      "value": "$incident.subCategory.categoryName"
    },
    {
      "description": "Subject of the incident",
      "name": "Subject",
      "value": "$incident.subject"
    },
    {
      "description": "Suspend end date of the Incident",
      "name": "Suspend end date",
      "value": "$utils.convertDate($incident.suspendEndDate,'yyyy-MM-dd'T'HH:mm:ssZ')"
    },
    {
      "description": "Ticket response external id",
      "name": "TicketResponseId",
      "value": "$incident.latestResponse.extTicketResponseId"
    }
  ],
  "totalPages": 1,
  "totalResults": 45
}