Install email integration

This endpoint is used to install Email alerts and email request integration.

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URL

POST https://{api-url}/api/v2/tenants/{clientId}/integrations/install/{intgId}

Sample URLs

To install email alerts:

https://{api-url}/api/v2/tenants/client_8/integrations/install/Email Alerts

To install email request:

https://{api-url}/api/v2/tenants/client_9/integrations/install/EMAILINCIDENTS

Parameters

FieldSubfieldData TypeDescription
displayNameNAStringDisplay name for the integration.
logonameStringLogo name for the integration.
fileStringBase64 code file of the logo.
ticketTypeNAStringOpsRamp supports the following ticket types:
  • INCIDENT
  • SERVICEREQUEST
  • CHANGE
           emailProps1. nameStringName of parsing conditions set.
2. identifierStringUnique value of a set.Email data identifies the set with this identifier and parses with the respective parsing conditions.
3. identifierSourceStringSource for considering the unique value.
Supported Values: EMAIL_SUBJECT, EMAIL_CONTENT, DEFAULT_VALUE.
4. properties: Properties for the email
1. nameStringProperty name. Example: Alert State
2. defaultValueStringDefault Value is considered if any of the properties do not match with the respective configured values.
3. condition: Conditions to filter the values from the email data
  • contentSource
StringSource from which the values should be considered.
Supported Values: EMAIL_SUBJECT, EMAIL_CONTENT, DEFAULT_VALUE.
  • operator
StringUnique keys required to filter the values from the content source.
Supported Values: BETWEEN, BEFORE, AFTER, MATCHES.
  • startValue
StringInitial value.
  • endValue
StringEnd value.
Start value and End value are filter properties. These properties are used to filter a certain value between the start value and end value.
  • regexStr
StringRegex string.
Provide a regex string of the value that considered from the content source.
4. propertyMappings: Map third-party attributes with OpsRamp attributes
attrValues
  1. attrValue
  2. thirdPartyAttrValue
 String Attribute values:
  1. OpsRamp attribute values
  2. Third-party attribute values

NA indicates that the value is not applicable.

Status code

200 OK

Install Email Alert Integration

OpsRamp processes all incoming Alert emails. Apply user-defined rules to create, acknowledge, and close alerts incoming emails.

Convert image to Base64 and enter the code in file field as shown in the following sample request.

Sample request

{
	"displayName": "Email Alerts Integration",
	"logo": {
		"name": "logo.png",
		"file": "zWc/aG7Ws5nifQL0cHF6fxW8vRwcXp/Ffyky7HaICAgIXNbBkr5hzWwZK+YY9FmJ/FLppwpn45SvJ2S4oBaNgBAQEBAQEBAQEBAQEBAQEBAQf//Z "
	},
	"emailProps": [{
		"name": "test set 1",
		"identifier": "identify",
		"identifierSource": "EMAIL_CONTENT",
		"properties": [{
				"name": "Alert State",
				"defaultValue": "OK",
				"condition": {
					"contentSource": "EMAIL_CONTENT",
					"operator": "BETWEEN",
					"startValue": "value1",
					"endValue": "value2"
				}
			},
			{
				"name": "Service Name",
				"condition": {
					"contentSource": "EMAIL_CONTENT",
					"operator": "BETWEEN",
					"startValue": "value1",
					"endValue": "value2"
				}
			},
			{
				"name": "Device Host Name",
				"condition": {
					"contentSource": "EMAIL_CONTENT",
					"operator": "BETWEEN",
					"startValue": "value1",
					"endValue": "value2"
				}
			}
		]
    }]
}

Sample response

{
	"id": "INTG-d9b99937-7906-42c7-955c-68a237144ac7",
	"displayName": "email alerts test from api try 44",
	"integration": {
		"id": "Email Alerts",
		"name": "Email Alerts"
	                },
        "emailAddress": "alerts@5JHqWy4h34xXDwN2gYFtmaYx.opsramp.com",

        "emailProps": [{
		"name": "test set 1",
		"identifier": ".",
		"identifierSource": "EMAIL_CONTENT",
		"properties": [{
				"name": "Alert State",
				"defaultValue": "OK",
				"condition": {
					"contentSource": "EMAIL_CONTENT",
					"operator": "BETWEEN",
					"startValue": "value1",
					"endValue": "value2"
				            }
			        },
			       {
				"name": "Service Name",
				"condition": {
					"contentSource": "EMAIL_CONTENT",
					"operator": "BETWEEN",
					"startValue": "value1",
					"endValue": "value2"
				             }
			        },
			        {
				"name": "Device Host Name",
				"condition": {
					"contentSource": "EMAIL_CONTENT",
					"operator": "BETWEEN",
					"startValue": "value1",
					"endValue": "value2"
				              }
			        }]
	       }]
}

Install Email Request Integration

Email request integration creates tickets in OpsRamp via Email.

Convert image to Base64 and enter the code in file field as shown in the following sample request.

Sample request

{
	"displayName": "email request test",
	"ticketType": "INCIDENT",
	"logo": {
		"name": "test.png",
		"file": "zWc/aG7Ws5nifQL0cHF6fxW8vRwcXp/Ffyky7HaICAgIXNbBkr5hzWwZK+YY9FmJ/FLppwpn45SvJ2S4oBaNgBAQEBAQEBAQEBAQEBAQEBAQf//Z"
	},
	"emailProps": [{
		"properties": [{
				"name": "Priority",
				"defaultValue": "Low",
				"condition": {
					"contentSource": "EMAIL_CONTENT",
					"operator": "BETWEEN",
					"startValue": "value1",
					"endValue": "value2"
				},
				"propertyMappings": {
					"attrValues": [{
						"attrValue": "Low",
						"thirdPartyAttrValue": "myval"
					}]
				}
			},
			{
				"name": "Subject",
				"value": "Email Subject"
			},
			{
				"name": "Description",
				"value": "Email Description"
			},
			{
				"name": "Allow anonymous user",
				"value": "true"
			}
		]
	}]
}

Sample response

{
	"id": "INTG-02d467ee-41f2-4d1e-9c55-e8365b421f21",
	"displayName": "email incidents test",
	"integration": {
		"id": "EMAILINCIDENTS",
		"name": "Email Requests"
	},
        "emailAddress": "alerts@5JHqWy4h34xXDwN2gYFtmaYx.opsramp.com",
	"emailProps": [{
		"properties": [{
				"name": "Allow anonymous user",
				"value": "true"
			},
			{
				"name": "Subject",
				"value": "Email Subject"
			},
			{
				"name": "Description",
				"value": "Email Description"
			},
			{
				"name": "Priority",
				"defaultValue": "Low",
				"condition": {
					"contentSource": "EMAIL_CONTENT",
					"operator": "BETWEEN",
					"startValue": "value1",
					"endValue": "value2"
				},
				"propertyMappings": {
					"name": "Priority",
					"attrName": "incident.priority.name",
					"entityType": "INCIDENT",
					"attrValues": [{
						"attrValue": "Low",
						"thirdPartyAttrValue": "myval"
					}]
				}
			}
		]
	}]
}