Endpoint
/api/v2/tenants/{tenantId}/alerts/{alertId}/escalations
Path Parameters
tenantId
string

Describes the client ID or msp ID of the tenant

alertId
string

Alert unique Identifier

Responses

OK

active
boolean

allClients
boolean

clientMatchingType
string

createdBy
object

createdBy.email
createdBy.firstName
createdBy.lastName
createdBy.loginName
createdBy.mobileNumber
createdBy.phoneNumber
createdDate
string

description
string

escalationType
string

escalations
array

escalations.action
escalations.incident
escalations.notifyIncident
escalations.priority
escalations.recipients
escalations.repeatFrequency
escalations.updateIncident
escalations.waitMins
filterCriteria
object

filterCriteria.matchingType
filterCriteria.rules
id
string

name
string

policyType
string

resources
array

resources.id
resources.name
resources.type
scope
object

scope.activated
scope.id
scope.name
scope.uniqueId
updatedBy
object

updatedBy.email
updatedBy.firstName
updatedBy.lastName
updatedBy.loginName
updatedBy.mobileNumber
updatedBy.phoneNumber
updatedDate
string

{
  "active": true,
  "createdDate": "2018-12-18T12:04:36+0000",
  "description": "",
  "escalationType": "AUTOMATIC",
  "escalations": [
    {
      "action": "INCIDENT",
      "incident": {
        "estimatedHours": 0,
        "estimatedMinutes": 0,
        "machineLearning": {
          "continuousLearning": false,
          "learnedFieldsToOutputColumnsMap": {
            "Assignee Group": "incident.assigneeGroup",
            "Priority": "incident.priority"
          },
          "trainingFileId": "ml_alert_escalation_training"
        },
        "priority": "High",
        "status": "New",
        "timeSpent": 0
      },
      "notifyIncident": "forEveryUpdate",
      "updateIncident": {
        "none": true
      },
      "waitMins": 0
    }
  ],
  "id": "POLICY-14d82994-a67e-463b-955a-37ff2eee7368",
  "name": "ML_policy",
  "policyType": "ESCALATION_POLICY",
  "scope": {
    "activated": true,
    "id": 9,
    "name": "Brocade Corp.",
    "uniqueId": "client_9"
  },
  "updatedDate": "2018-12-18T12:04:36+0000"
}
{
  "active": true,
  "allClients": true,
  "clientMatchingType": "ALL",
  "createdBy": {
    "email": "john.smith@organization.com",
    "firstName": "John",
    "lastName": "Smith",
    "loginName": "John_Smith",
    "mobileNumber": "802-456-1234",
    "phoneNumber": ""
  },
  "createdDate": "2017-05-15T12:13:31+0000",
  "description": "",
  "escalationType": "AUTOMATIC",
  "escalations": [
    {
      "action": "NOTIFICATION",
      "priority": "VeryLow",
      "recipients": [
        {
          "id": "ES-d16473ee-29de-1cf2-4983-86307733e34c",
          "name": "Support team",
          "type": "ROSTER"
        },
        {
          "id": "USR0000000019",
          "name": "Jim Bolt",
          "type": "USER"
        }
      ],
      "repeatFrequency": 10,
      "waitMins": 0
    },
    {
      "action": "INCIDENT",
      "incident": {
        "assignedUser": {
          "email": "john.smith@organization.com",
          "firstName": "John",
          "lastName": "Smith",
          "loginName": "John_Smith",
          "mobileNumber": "802-123-4123",
          "phoneNumber": ""
        },
        "customFields": [
          {
            "classCode": "INCIDENT",
            "customField": true,
            "defaultValue": "Default Component",
            "description": "",
            "displayLabel": "Component",
            "editable": true,
            "fieldType": "TYPE_TEXT",
            "id": "UDF0000000002",
            "mandatory": false,
            "name": "text_api_lab_3791",
            "value": "Value_1"
          }
        ],
        "priority": "Low",
        "status": "New",
        "toEmail": "support.admin@organization.com"
      },
      "notifyIncident": "forEveryUpdate",
      "updateIncident": {
        "none": true,
        "priorityRules": [
          {
            "businessImpact": {
              "description": "",
              "name": "Level 1 Impact",
              "uniqueId": "SIMPACT-e8853b21-ebc5-dd1d-d9a3-7a7b121a5e0f"
            },
            "key": "currentState.code",
            "operator": "Is",
            "priority": "High",
            "urgency": {
              "description": "",
              "name": "Critical Issue",
              "uniqueId": "SURG-09358506-4af1-4d35-b902-cd3b14a00c10"
            },
            "value": "Warning"
          }
        ]
      },
      "waitMins": 5
    }
  ],
  "filterCriteria": {
    "matchingType": "ALL",
    "rules": [
      {
        "key": "Alert  : Description",
        "operator": "CONTAINS",
        "value": "critical"
      }
    ]
  },
  "id": "POLICY-9d6bbe58-2bf6-41cc-9983-fca53b64c9e7",
  "name": "Network Issues",
  "policyType": "ESCALATION_POLICY",
  "resources": [
    {
      "id": "7447fef1-68ee-4c2a-a366-273abc819dbc",
      "name": "ESC00002",
      "type": "RESOURCE"
    },
    {
      "id": "7_AWS",
      "name": "AWS",
      "type": "LOCATION"
    },
    {
      "id": "DGP-0b165e70-7152-49f1-bfe3-ebe77409d5f2",
      "name": "Test Group",
      "type": "DEVICEGROUP"
    },
    {
      "id": "SGP-11f1a6a8-acc8-411f-86c1-b693dd8e9817",
      "name": "Test SG",
      "type": "SERVICEGROUP"
    },
    {
      "id": "client_6",
      "name": "ADC Client",
      "type": "CLIENT"
    }
  ],
  "scope": {
    "activated": true,
    "id": 5,
    "name": "Luminalto Partner",
    "uniqueId": "msp_5"
  },
  "updatedBy": {
    "email": "john.smith@organization.com",
    "firstName": "John",
    "lastName": "Smith",
    "loginName": "John_Smith",
    "mobileNumber": "802-456-1234",
    "phoneNumber": ""
  },
  "updatedDate": "2017-05-15T12:13:31+0000"
}