Summer 2020 Weekly Updates

Summer 2020 weekly updates include enhancements and fixes.

Leave Feedback

Week of August 11, 2020


Monitoring Integration update: The Cradlepoint monitoring integration has been enhanced to display an error when invalid credentials are provided.

Issue fixed

Fixed an issue related to the Distribution by Metric widget in Dashboard. Prior to this release, adding multiple types of widget caused inconsistent performance of the widget and also prevented further addition of any widget to the dashboard. Now, the widget performance remains consistent and follows the expected behavior even after adding the Distribution by Metric widget.

Documentation update

Ansible Integration: A new topic has been added to explain the Ansible integration that is required to create playbooks for process workflows.

Week of August 4, 2020


  • Syslog Monitoring: The number of rules allowed in a configuration profile has been increased from 100 to 200.
  • Public Cloud Monitoring: OpsRamp’s public cloud monitoring is enhanced to follow the AWS best practices. OpsRamp calculates AWS Lambda metrics using Sum as the statistical aggregator, instead of Average.
  • API Enhancement: The Search Resource API provides a consistent experience when using the attributes, AliasName, HostName, and Name. When those attributes are used as the search query, the API searches for the respective attributes on the resource.
  • Cradlepoint Monitoring Integration: OpsRamp’s AWS, Google Cloud Platform, and Microsoft Azure integrations have been enhanced to validate credentials that are either not valid or contain spaces. This improves visibility of validation-related errors.

Issue fixed

Resolved an issue that caused modification in the client-level template when a related partner or service provider-level template was modified. This improves consistency with the metrics usage and platform behavior.

Week of July 28, 2020


Alert Correlation: A new condition, Alert Component is added to the Alerts Similarity field on Create Alert Correlation Policy.

Security Updates

This release includes the following security updates:

  • Adding the Syslog rules now requires the permission to manage monitor.
  • Viewing the password details after copying the password URL from Setup > Downloads > Agent now requires the device view permission.
  • Executable scripts are displayed as plain text when used as a search string at Setup > Resources > Device Management Policies.

Issue Fixed

Fixed an issue that prevented the proper functioning of the Timer Start event in Process workflow.

Week of July 21, 2020


Enhanced support for scripts is provided to manage agent configuration.

OpsRamp’s automation library includes scripts to reconfigure agents to connect to OpsRamp directly or to connect via a proxy. Scripts for Windows and Linux are available at Automation > Scripts > OpsRamp Agent from the OpsRamp Console.


APIs for the gateway:

  • APIs to download gateway images: Download gateway images securely via APIs. See Download gateway for more information.

  • APIs to manage gateway configuration: Manage settings on your gateway appliance through an API. This new API helps to manage settings such as host details, network, proxy, NTP, and static routes.

See Gateways for more information.


The Alert correlation training file is enhanced to use the wild card character * (asterisk) to group alerts when the exact metric name is not known. If multiple metrics start with the same name, then using an asterisk with the name of alert in the training file helps to correlate all alerts.

For example, with metrics named vmware.vcenter.x1 and vmware.vcenter.x2, use vmware.vcenter.* to correlate all alerts starting with vmware.vcenter.


Webhook-based integration is added for:

Issues Fixed

  • Fixed an issue that prevented an update of the alert escalation policy without modifying the training file.
  • Fixed an issue that prevented the display of existing scheduled reports in the reports UI.
  • Fixed an issue that caused an inaccurate representation of the From Date filter in the alert views.
  • Fixed an issue that prevented the display of the change detection graph on Dashboard.
  • Fixed an issue that caused the Browser console to check the gateway version when launching an agent console. Now, only the agent version is checked for the agent console and only the gateway version is checked for the gateway console.
  • Fixed an issue that prevented the deletion of some of the AWS sub-devices.
  • Fixed an issue that prevented the display of certain columns in the correlation policy’s alert list view. These columns are similar to those in the alert browser.
  • Fixed an issue that prevented the display of scope for Syslog rules.

Week of July 14, 2020


Incident details now include information about inference and correlated alerts.


Template-based monitoring

Template-based monitoring is enhanced to support filtering at the component-level including:

  • Filtering components for monitoring purposes.
  • Setting up differential thresholds based on the component type.

See Using Templates, Component filters and component level thresholds for prerequisites and more information.

Agent-based G2 custom monitoring

Agent-based monitoring supports the creation of new G2-based templates including the following application types:

  • Application type: Script Executor (also called: Remote Script Executor)
  • Supported programming languages: Shell, Powershell and Python
  • Supported operating systems; Windows and Linux

The new RSE type monitor:

  • Allows the collection of multiple metrics with a single script invocation at the monitoring-level.
  • Brings parity between agents and gateways in defining new custom monitors and templates.

See Setting up Agent-based G2 Custom Monitors for more information.

Agent-based process monitoring templates

New monitoring templates are introduced to monitor various system and application-level processes present in Windows and Linux resources. These templates support monitoring of various processes with different thresholds.

See Monitoring using Agent-based Windows and Linux Processes for more information.

Automatic deployment of agents on Amazon WorkSpaces

Linux agents are automatically deployed on auto-provisioned Amazon WorkSpaces instances. Automatic deployment allows instances to be onboarded as soon as they are live.

Custom attributes

The Custom Attribute option is included in the Resource list page.


  • The Alert Export details is enhanced to include the Resource Unique ID.
  • The Custom Inventory report is enhanced to display Web Synthetic as a Type attribute. The generated report, now displays the type of Synthetics resource if Web Synthetic is selected as the resource type. See Creating Custom Reports, Creating inventory reports for more information.
  • The Standard Inventory report is enhanced to include the version and model of the gateway.

Schedule maintenance

Schedule details is enhanced to allow maintenance duration of 24 hours.

Documentation enhancements