Alert Management

OpsRamp’s Alert Management system provides comprehensive tools for monitoring, analyzing, and responding to alerts across your IT infrastructure. This section covers the complete alert management workflow, from viewing and analyzing alerts to configuring sophisticated alert policies.

Overview

Alert Management in OpsRamp consists of two main components:

Alert Browser

The Alert Browser is your central hub for viewing, searching, and managing alerts. It provides:

• Real-time alert visualization
• Advanced search capabilities using OPSQL and filters
• Customizable alert views and column settings
• Comprehensive alert side panel with actions and details
• Alert export functionality

Alert Policies

Alert Policies enable intelligent alert processing through various automated workflows:

• Alert Problem Area: Group related alerts to reduce noise
• Alert Correlation: Identify relationships between alerts
• Alert First Response: Automate initial response actions
• Alert Escalation: Define escalation paths for unresolved alerts
• Alert Prediction: Predict potential issues before they occur

Getting Started

To begin with alert management:

1. View Alerts: Start with the Alert Browser to see current alerts
2. Configure Policies: Set up Alert Policies for automated processing
3. Customize Views: Configure alert views and filters for your workflow

Management Workflow

The typical alert management workflow includes:

1. Alert Generation: Alerts are generated from monitoring systems
2. Alert Processing: Policies automatically process incoming alerts
3. Alert Analysis: Teams review and analyze alerts in the browser
4. Response Actions: Teams take appropriate actions based on alert severity
5. Resolution: Alerts are resolved and lessons learned are captured

Continue to the specific sections to learn more about each component of the alert management system.