Upgrade Prerequisite for Windows Gateway 20.0.0

If you are running Windows Gateway version 20.0.0, you must complete a one‑time prerequisite before upgrading to version 21.0.0 or later. This step is required to address a permissions issue that can interfere with the upgrade if not resolved in advance.

Open PowerShell with Administrator privileges.

Run the following commands in the order shown:

    sc.exe config OpsRampGateway obj= "LocalSystem"
    sc.exe stop OpsRampGateway
    sc.exe start OpsRampGateway

After the commands execute successfully, verify in the OpsRamp UI that the gateway reconnects and displays a Connected status.
Once the gateway is connected, proceed with the upgrade to Windows Gateway version 21.0.0 or later.

Completing these steps ensures the gateway has the required permissions for a smooth upgrade.