The gateway has two user accounts: admin and ruser. Both accounts help in activities related to administrative, configuration, and basic troubleshooting.


  • Administration User (admin): The admin user can access the gateway’s web interface to perform administrative tasks such as credential configuration, gateway registration, date and time settings, and network configuration.
    This account does not provide shell or command‑line access to the gateway appliance.

  • System User (ruser): An ruser can access the gateway command-line interface with sudo privileges to do basic troubleshooting activities, such as accessing the gateway log files, ping, and SNMP walk. A system user can also access a gateway directly using key-based authentication.

Change passwords

The default passwords for admin and ruser accounts are available from the console. To find the default passwords,

  1. Navigate to Setup > Account > Collector Profile.

  2. Click +Add. The ADD GATEWAY PROFILE page is displayed.

  3. Click the three dots in the Gateway Image tile. For example, select Classic > Virtial Appliance (ISO).

  4. Click View Installation Instructions. The GATEWAY COLLECTOR INSTALLATION page is displayed.

  5. Click Activation. The default gateway settings are displayed.


You must change the default password during the first login. Passwords can be changed using the command-line interface or the gateway web interface.

Change password using the command line

  1. Using SSH, log into the gateway command-line interface with your username and password.
  2. Follow the menu options to change the password.


Change password using the web interface

  1. Log in to the gateway at https://:5480 using your credentials.
  2. Select the Password option.
  3. Follow the on-screen instructions in the web interface to change your password, as shown in the screenshot below.


All users must change the default password at the first login.

Tabbed Interface with Table