You can select one of the following packages as per your operational requirement to monitor your infrastructure:
- Hybrid discovery and monitoring
- Event and Incident management
- Remediation and Automation
Choose the packages that match your operational requirements.
See Reports for the reports associated with each package.
Hybrid discovery and monitoring package
See the image below for details on the Hybrid Discovery and Monitoring package:
The following add-ons are also available:
- Batch Exports
- Extended Data Retention
- Projects Management
- Service Catalog Management
- SKU Management
- Stream Exports
Event and Incident management package
The Event and Incident management package leverages proprietary event correlation algorithms, incident creation, and machine learning-powered alerts. The package includes:
- Service Desk
- Alert Notification
- Alert Correlation
- First Response Policies
- Alert Escalation
- OpsQ Machine Learning Bot
The following are unavailable if you opt not to subscribe to this package:
Event Enrichment, Scheduled Task, SLA, and SMS & Voice add-ons
The Alerts menu option in Setup
These permission sets:
- OpsQ
- Incident
- Change Request
- Task Request
- Service Request
- Problem
- Time-bound request
Selecting a client that is not subscribed to the Event and Incident Management package generates the following warning on the Alerts, Service Desk, and Automation pages:
Access Denied! The client is not subscribed to this product package.
Remediation and automation package
The Remediation and automation package implements patch job scheduling, remediation task execution, and resource maintenance using a remote console. The package includes:
- Patch Management
- Run Book Automation
- Job Automation
- Process Automation
- Remote Access with Session Replay
The following are unavailable if you opt not to subscribe to this package:
Application Patch Management add-on
Automation option in the Workspace drop-down menu
These permission sets:
- Jobs
- Consoles
- Patch Approvals
- Recording Audits
- Scripts
- Commands
Selecting a client that is not subscribed to the Remediation and Automation package generates the following warning on the Alerts, Service Desk, and Automation pages:
Access Denied! The client is not subscribed to this product package.