This section provides answers to common questions about SNMP Resource Type Definitions and solutions to common issues you may encounter during setup, configuration, and synchronization.

Frequently Asked Questions

Can I edit Global SNMP definitions?

No. Existing Global SNMP definitions cannot be edited. You can only create definitions at Service Provider, Partner, or Client scope.

Why can’t I delete a definition I created?

You can delete SNMP definitions only if:

  • The definition is within your currently selected scope.
  • The definition has no discovered resources associated with it.

If discovered resources exist, you must first remove the device.

What is the priority order when the same SysOID exists in multiple scopes?

The system uses this priority order: Client > Partner > Service Provider > Global.

Can a Client user clone definitions from higher scopes?

Yes. A Client user can clone Partner, Service Provider, and Global definitions one time per definition per scope, but only when no discovered SNMP resources exist for that definition.

How long does it take for SNMP Definitions to sync to gateways?

Synchronization runs through a backend gateway job process and can take up to 8 hours to reflect on gateways.

How do I manually sync SNMP Definitions to a specific gateway?

Use Setup > Account > Collector Profiles > Select Profile > Actions > Sync SNMP Definitions to trigger a full push of definitions to the selected gateway.

What fields are required when creating an SNMP definition?

The following fields are mandatory:

  • Object OID (sysObjectID)
  • Make
  • Type
  • Device Type
  • Native Type
  • OS

Optional fields include Serial Number OID, firmware, hardware, software, and interface information OIDs.

Troubleshooting

Definition not appearing after creation

  • Verify the definition is in the current selected scope.
  • Check if synchronization with gateways is still in progress.
  • Confirm all required fields were correctly filled during creation.

Cannot delete or edit a definition

  • Check if the definition has any discovered resources associated with it.
  • Contact your administrator if you need help reassigning resources.

Sync to gateway not working

  • Verify the gateway is online and has network connectivity.
  • Check gateway logs for sync job status.
  • Retry the sync operation from Setup > Account > Collector Profiles.
  • Allow up to 8 hours for the sync job to complete.

Definition not being used during discovery

  • Confirm the definition is in the correct scope for your current context.
  • Verify the Object OID matches the device you are discovering.
  • Check definition priority if multiple definitions exist with similar SysOIDs.
  • Ensure the gateway has synced with the latest definitions.