This page lists the metrics collected by the Poly VOIP Phone integration and describes the default monitoring configuration applied when the integration is installed.Use this information to understand what is monitored out-of-the-box and how to customize thresholds, templates, and alert behaviour for your environment.
Supported Metrics
The metrics collected by the Poly VOIP Phone integration are grouped into logical categories based on the monitored component type. Each category is represented as a tabbed table that displays the native type, metric names, display labels, units, supported versions, and descriptions.
| Native Type | Metric Name | Display Name | Units | Version | Description | Metric Group |
|---|---|---|---|---|---|---|
| Poly VOIP Phone | poly_voip_phone_Packets_Lost | Data Packets Lost | count | 1.0.0 | Provides packets lost information while transmission | |
| poly_voip_phone_SIP_Status | SIP Status | NA | 1.0.0 | Provides line info Registration Status. Possible outcomes are - 0 - Unregistered, 1 - Registered | ||
| poly_voip_phone_AppState | AppState | NA | 1.0.0 | provides polycom device state info. Possible outcomes are 0 - Unknown, 1 - AppStateMenu, 2 - AppStateCall |
| Native Type | Metric Name | Display Name | Units | Version | Description | Metric Group |
|---|---|---|---|---|---|---|
| Poly VOIP Phone | poly_voip_phone_Free_Memory | Free Memory in Mbytes | MB | 1.0.0 | Provides device free memory details |
| Native Type | Metric Name | Display Name | Units | Version | Description | Metric Group |
|---|---|---|---|---|---|---|
| Poly VOIP Phone | poly_voip_phone_Jitter | Jitter Time | ms | 1.0.0 | Variation in time delay between when a signal is transmitted and when it's received over a network connection | |
| poly_voip_phone_Latency | Latency | ms | 1.0.0 | The time it takes for some data to get to its destination across the network | ||
| poly_voip_phone_Max_Jitter | Max Jitter Time | ms | 1.0.0 | Maximum Variation in time delay between when a signal is transmitted and when it's received over a network connection | ||
| poly_voip_phone_RxMOSCQ | Remote Conversational MOS Score | count | 1.0.0 | The ranking/score of the quality of voice and video sessions obtained from remote conversational quality tests | ||
| poly_voip_phone_RxMOSLQ | Remote Listening MOS Score | count | 1.0.0 | The ranking/score of the quality of voice and video sessions obtained from remote listening quality tests | ||
| poly_voip_phone_TxMOSCQ | Local Conversational MOS Score | count | 1.0.0 | The ranking/score of the quality of voice and video sessions obtained from local conversational quality tests | ||
| poly_voip_phone_TxMOSLQ | Local Listening MOS Score | count | 1.0.0 | The ranking/score of the quality of voice and video sessions obtained from local listening quality tests |
| Native Type | Metric Name | Display Name | Units | Version | Description | Metric Group |
|---|---|---|---|---|---|---|
| Poly VOIP Phone | poly_voip_phone_current_CPU_Utilization | Current CPU Utilization | % | 1.0.0 | Current CPU utilization of the device | |
| poly_voip_phone_APIStats | POLYCOM VOIP PHONE API Statistics | NA | 3.0.0 | Provides the number of API calls made within the frequency and resources | ||
| poly_voip_phone_average_CPU_Utilization | Average CPU Utilization | % | 1.0.0 | average CPU utilization of the device | ||
| poly_voip_phone_Memory_Utilization | Memory Utilization | % | 1.0.0 | Provides device memory utilization details | ||
| poly_voip_phone_Used_Memory | Memory Used in Mbytes | MB | 1.0.0 | Provides the amount of memory used |
Default Monitoring Configurations
Poly Voip Phones provides default monitoring components that include:
- Global Device Management Policies
- Global Templates
- Global Monitors
These configurations are applied automatically upon installation. Customize them for your environment by cloning the global versions and modifying thresholds or alerting behaviour.
It is recommended to apply this customization prior to installing the application to prevent unnecessary alerts and reduce noise.
Default Global Device Management Policies
You can find the Device Management Policy for each Native Type at Setup > Resources > Device Management Policies. Search with suggested names in global scope:
{appName nativeType - version}Ex: poly-voip-phone Poly VOIP Phone - 1 (i.e, appName = poly-voip-phone, nativeType = Poly VOIP Phone, version = 1)
Default Global Templates
You can find the Global Templates for each Native Type at Setup > Monitoring > Templates. Search with suggested names in global scope. Each template adheres to the following naming convention:
{appName nativeType 'Template' - version}Ex: poly-voip-phone Poly VOIP Phone Template - 1 (i.e, appName = poly-voip-phone, nativeType = Poly VOIP Phone, version = 1)
Default Global Monitors
You can find the Global Monitors for each Native Type at Setup > Monitoring > Monitors. Search with suggested names in global scope. Each Monitors adheres to the following naming convention:
{monitorKey appName nativeType - version}Ex: Poly VOIP Phone Monitor poly-voip-phone Poly VOIP Phone 1 (i.e, monitorKey = Poly VOIP Phone Monitor, appName = poly-voip-phone, nativeType = Poly VOIP Phone, version = 1)