Glossary of Terms

A - C - D - E - F - G - I - J - K - L - M - N - O - P - R - S - T - W

A

Account

A unique entity within your organization that grants access to the OpsRamp platform. Your organization has a partner account accessed via a URL such as https://{my-organization}.app.opsramp.com. A partner is the master tenant that manages multiple client accounts. Users can have only one account within a partner or client domain.

Agentless Monitoring

Monitoring that collects data without installing the OpsRamp Agent on the target device. OpsRamp can use a gateway and supported protocols such as SNMP, WMI, or ICMP for Agentless Monitors.

Alert / Alerting

A processed event generated when a monitor detects a predefined condition. In OpsRamp, alerts can be correlated, escalated, suppressed, or used to create incidents. For more information, see Alert Management.

Alert Correlation

Automatically groups related alerts to reduce noise and help identify a likely cause. OpsRamp can use time windows, topology, similarity analysis, and machine learning for correlation. For more information, see Alert Correlation.

Alert Escalation

Routes alerts to the appropriate users or creates incidents according to configured escalation policies. For more information, see Alert Escalation.

Auto-Monitoring

Automatically collects resource metrics without requiring a predefined monitoring template. This reduces setup time and provides continuous health and performance visibility.

AIOps

The use of artificial intelligence and machine learning to analyze IT operations data. In OpsRamp, AIOps helps correlate alerts, reduce noise, identify patterns, and support probable root-cause analysis.

API

An Application Programming Interface that allows software systems to exchange data and actions. OpsRamp APIs support integrations, automation, and programmatic access to platform resources. For more information, see OpsRamp API documentation.

Automation

In OpsRamp, Automation uses rules, workflows, scripts, and scheduled tasks to perform IT operations with less manual effort. Common uses include alert handling, remediation, provisioning, patching, and routine maintenance.

C

Client

A customer environment managed under a partner account. A clients has its own users, resources, policies, permissions, and integrations.

CMDB

A Configuration Management Database that stores information about IT resources and their relationships. OpsRamp can provide resource and dependency data for service management and operational visibility.

Cloud Monitoring

Monitoring cloud infrastructure, services, and applications to track availability, health, performance, and resource usage. For more information, see Monitoring.

Collector Profiles

Configurations that control how a gateway collects and sends monitoring data from IT resources to OpsRamp. For more information, see Collector Profiles.

Connector

A component that connects OpsRamp to a third-party application or service, usually through an API, to exchange data or trigger actions.

Curated Dashboards

Preconfigured dashboards that present relevant health, performance, and operational data for a specific technology or use case. For more information, see Dashboard.

Custom Integration

A Custom Integration connects OpsRamp to a third-party or in-house application that is not available as a standard integration. It supports inbound and outbound communication, data mapping, events, and automation.

D

Dashboard

A customizable view of infrastructure and service health. OpsRamp Dashboard use charts, tiles, and queries to help users monitor metrics, alerts, resources, and tickets.

Device

A physical or virtual IT component discovered or managed by OpsRamp, such as a server, router, switch, firewall, or storage system. A device can become a managed resource after monitoring is configured.

Discovery

The process of identifying IT assets and collecting their properties so they can be monitored and managed in OpsRamp. Discovery can use an agent, a gateway, or an integration.

E

Escalation

A configured process that routes an alert to users or creates an incident when the alert requires attention. For more information, see Alert Management.

Event

A notification generated by a monitored resource, integration, or diagnostic tool when something changes or a condition is detected. OpsRamp processes events and may create alerts from them. For more information, see Events.

Event Correlation

Groups related events and alerts into a more meaningful view, helping reduce alert noise and identify probable causes.

F

First Response

The first action OpsRamp applies to an alert, such as suppressing it, notifying users, or running a process automation workflow.

G

Group

A logical collection of related resources used to simplify management. Groups can be used to assign permissions, apply monitoring policies, and run automation across multiple resources.

I

Incident

A ticket or record created when an alert or other issue requires investigation or resolution. In OpsRamp, incident can be created manually, through alert escalation, or through an IT service management integration.

ITSM

Information Technology Service Management: the processes and tools used to manage incidents, service requests, changes, and service delivery. OpsRamp can connect with ITSM and service desk tools through integrations.

Inference Model

A machine-learning-based correlation method that evaluates related events and alerts to identify patterns, reduce noise, and indicate probable causes.

Instance

In OpsRamp, an instance is a specific occurrence of a resource, application, service, or cloud component that is monitored separately. Each instance can have its own health status, metrics, alerts, and configuration.

Integration

A connection between OpsRamp and an external application or service that enables data exchange, monitoring, alerting, ticketing, or automation. For more information, see Integrations.

J

Jobs

A Job is a predefined task that runs on selected client devices either on demand or on a schedule. Jobs automate activities such as asset collection, antivirus updates, application scans, and disk cleanup.

K

Kubernetes Platform

The Kubernetes platform in OpsRamp provides visibility into Kubernetes clusters and workloads. It collects metrics, logs, events, and traces and helps users investigate resource relationships through topology views.

L

Logs

Time-stamped records generated by applications, operating systems, devices, and services. OpsRamp can ingest, search, filter, and analyze logs alongside metrics and events. For more information, see Log Management.

Linux Platform

The Linux platform in OpsRamp consists of supported Linux servers managed through the OpsRamp Agent or agentless monitoring. OpsRamp can collect metrics, discover assets, run scripts, and support monitoring and automation tasks.

M

Metric

A numeric measurement of a resource or service, such as CPU usage, memory utilization, response time, or availability.

Monitor

A logical group of metrics that OpsRamp uses to observe a resource or application. Monitors define what is measured and can include conditions that generate alerts. For more information, see Monitors.

Managed Resource

A discovered device, application, service, or cloud component that is actively monitored or managed in OpsRamp. Managed resources can receive templates, generate metrics and alerts, and participate in automation.

Maintenance Window

A scheduled period when planned maintenance is performed. In OpsRamp, maintenance settings can be used to prevent expected activity from generating unnecessary alerts during the planned period.

Monitoring Integrations

Standard integrations that collect and process monitoring data from supported cloud services, network devices, applications, and other technologies. For more information, see Monitoring Integrations.

Monitoring Template

A reusable configuration containing monitors and metrics that defines what OpsRamp collects, how often it collects the data, and when it generates alerts. See Template.

Monitoring

The continuous collection and analysis of resource health and performance data. OpsRamp supports monitoring for applications, servers, containers, storage, networks, virtualization, and synthetics. For more information, see Monitoring.

N

Network Topology

A view of network devices and their relationships, showing how components such as routers, switches, and firewalls are connected.

NetFlow

A protocol and data format used to collect information about network traffic flows, helping teams analyze bandwidth use and network behavior.

Notification

An alert or incident update delivered through a configured channel, such as email, SMS, or voice.

Native Type

A resource type provided by an integration, such as a virtual machine, database, or cloud instance. OpsRamp uses native types to control discovery, filtering, monitoring, and incident-resource mapping for an integration.

O

OpsRamp

OpsRamp is a cloud-based IT operations management platform for hybrid, multi-cloud, and on-premises environments. It provides monitoring, observability, event and incident management, integrations, and automation.

OpsRamp Agent

The OpsRamp Agent is a lightweight application installed on supported servers. It discovers resources, collects metrics and logs, runs scripts and jobs, and supports monitoring and automation.

OpsRamp Gateway

The OpsRamp Gateway is a secure software appliance that connects private or on-premises infrastructure to OpsRamp. It can discover resources, collect monitoring data, provide agentless monitoring, and act as a proxy.

OpsRamp Platform

The cloud-based OpsRamp service that provides monitoring, observability, alert and incident management, dashboards, integrations, and automation for IT environments. For more information, see the OpsRamp Platform overview.

Observability

The ability to understand the health, performance, and behavior of an IT environment by correlating metrics, logs, events, traces, and topology data. In OpsRamp, observability helps teams detect issues, understand dependencies, and investigate probable root causes.

OpsRamp URL

The web address used to access an organization’s OpsRamp portal. It is usually provided by the OpsRamp administrator or partner during account setup.

OpsRamp Partner ID

A unique identifier for a partner account in OpsRamp. It is used in tenant configuration, API integrations, and authentication flows and is generally provided by the partner administrator.

OAuth Credentials

The client ID and client secret used by an application or integration to authenticate securely with OpsRamp without using a user password.

OAuth Client Secret

A confidential value paired with an OAuth client ID. It authenticates an application or integration and must be stored securely and never shared publicly.

OpenTelemetry

An open-source framework used to collect and export telemetry such as metrics, logs, and traces. OpsRamp uses OpenTelemetry in supported observability integrations, including Kubernetes monitoring. For more information, see OpenTelemetry.

OpsQL

The OpsRamp query language used in supported dashboard visualizations to retrieve and present operational data. For more information, see Dashboard document.

P

Partner

The top-level organization in OpsRamp’s multi-tenant model. A partner can manage multiple client environments, users, resources, policies, and integrations.

Partner Administrator

A user role with administrative privileges for a partner account. Partner Administrators can manage clients, users, permissions, policies, integrations, and other account settings.

Patch Management

The process of identifying, approving, and applying software updates to improve security, stability, and compliance.

Policy Management

The configuration of rules that control monitoring, alerting, notification, access, and automation behavior.

PromQL

Prometheus Query Language, used to query time-series metrics in supported OpsRamp dashboards and Kubernetes monitoring workflows. For more information, see Dashboard and Kubernetes 2.0 document.

Proxy

A server or gateway that forwards communication between managed infrastructure and the OpsRamp platform. A proxy can help monitor private resources without exposing them directly to the internet.

R

Remote Console

A browser-based interface for accessing supported managed devices remotely through protocols such as SSH, RDP, or Telnet.

RCA

Root Cause Analysis: the process of identifying the probable underlying cause of an alert or incident. OpsRamp uses correlated events, topology, and resource relationships to support RCA.

Reporting Apps

Prebuilt reporting applications that provide operational, performance, security, or compliance insights.

Reports

Predefined or customizable outputs that summarize infrastructure health, performance, alerts, resources, or other operational data.

Resource

An IT component represented and managed in OpsRamp, such as a server, application, cloud service, database, or network device.

Resource Group

A collection of resources managed together based on characteristics such as type, location, application, or business service.

REST API

A web-based API style that uses HTTP methods such as GET, POST, PUT, and DELETE to exchange data. OpsRamp REST APIs allow integrations and applications to interact with platform resources. For more information, see the OpsRamp API documentation.

Role-Based Access Control (RBAC)

A security model that grants access according to a user’s assigned roles and permissions.

Runbook Automation (RBA)

The use of predefined procedures to perform operational actions automatically, such as remediation, script execution, patching, or incident response. In OpsRamp, RBA is supported through automation workflows and jobs. For more information, see Process Automation.

S

Service Desk

An IT service management capability that supports incident tracking, ticketing, assignment, and resolution workflows.

Service Map

A visual representation of a business or technical service and the resources it depends on.

Service Level

A target or measured level of service performance or availability used to evaluate whether a service is meeting operational expectations.

Site

A logical location used to organize resources, such as a data center, office, cloud region, or customer location. Sites can help filter resources and apply operational policies.

SLO

A Service Level Objective: a defined target for service availability, performance, or reliability.

Synthetic Monitoring

A monitoring method that simulates user actions or requests to test application availability and performance.

SNMP

Simple Network Management Protocol, commonly used to discover and monitor network devices such as switches, routers, and firewalls. For more information, see SNMP discovery.

SSO

Single Sign-On: an authentication method that allows users to access OpsRamp through an organization’s identity provider without signing in separately to each application.

T

Template

A reusable monitoring configuration that standardizes the monitors, metrics, collection intervals, and thresholds applied to resources.

Ticket

A record used to track an issue, request, or operational task through assignment, updates, and resolution. OpsRamp can create or update tickets through service desk and ticketing integrations.

Tenant

A separate customer or client environment within OpsRamp’s multi-tenant model. A tenant has its own users, resources, monitoring, alerts, policies, permissions, and integrations.

Thresholds

Predefined limits for a monitored metric. When a metric crosses a threshold, OpsRamp can generate an alert or trigger an automated action.

Topology

A view of the relationships and dependencies between monitored resources, applications, and services. It helps teams understand how an issue in one component may affect others.

Topology Explorer

An interactive view of discovered resources and their relationships. It helps users investigate dependencies, trace impact, and identify probable starting points for an issue. For more information, see Topology Explorer.

Traces

Records of a request’s path through distributed applications and services. Traces help teams identify latency, bottlenecks, and failures across service dependencies. For more information, see Traces.

W

Widget

A configurable dashboard component that displays data such as metrics, alerts, resources, or service health.

Webhook

An HTTP-based notification that sends event data from one system to another when an action occurs. In OpsRamp, webhooks can ingest third-party events or send OpsRamp events to external systems. For more information, see Integrations.

Windows Platform

The Windows platform in OpsRamp consists of supported Windows servers managed through the OpsRamp Agent or related deployment methods. OpsRamp can collect metrics, monitor health, run scripts, and support patching and automation tasks.

WMI

Windows Management Instrumentation, a Microsoft management interface used for agentless discovery and monitoring of Windows resources. For more information, see WMI discovery.

Workflow Automation

A configured sequence of actions that OpsRamp runs in response to an event, alert, schedule, or other trigger. Workflows can support notification, remediation, ticketing, and routine operations.

Acronyms and abbreviations